Lead Product Manager - Conversational AI

Job Requirements

Role/ Job Title: Lead Product Manager - Conversational AI

Function/ Department: Enterprise Conversational AI

Job Purpose

As a Lead Product Manager for Conversational AI at IDFC First Bank, you will be responsible for developing and scaling AI-powered solutions to enhance customer experience, automation, and decision-making across banking products. You will work with data scientists, AI engineers, digital banking teams, and compliance experts to build AI-driven personalization, conversational banking, and risk assessment tools.

Roles & Responsibilities

• Define the Conversational AI roadmap for digital banking, improving customer engagement, fraud detection, and operational efficiency.
• Collaborate with AI/ML engineers, data scientists, and business teams to launch AI-powered solutions like chatbots, predictive analytics, and smart financial assistants.
• Enhance AI-driven personalization in mobile banking, lending, and payments.
• Drive AI-powered credit risk assessment models to improve loan underwriting.
• Partner with regulatory and compliance teams to ensure AI models meet banking regulations and ethical AI standards.
• Define key KPIs for AI adoption, accuracy, and customer impact.
• Manage cross-functional teams to scale AI features from pilot to production.
• Stay updated on AI trends in fintech and banking, applying best practices for scalable AI deployment.