Key Account Manager

Job Title: Key Account Manager

Location: Mumbai, India

Department: Sales / Key Accounts

Reports To: Sector Head

Key Responsibilities

Account Management:

Develop and manage long-term relationships with key clients in the facility management sector in Bangalore and surrounding regions.

Serve as the primary point of contact for major accounts, addressing client needs, concerns, and providing exceptional service.

Sales & Revenue Growth

Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of Diversey products and services within existing accounts.

Develop and implement strategic plans to grow revenue from key accounts and achieve sales targets.

Client Solution Delivery

Understand client needs and provide customized solutions that meet the unique requirements of each account.

Collaborate with internal teams to ensure the timely delivery of services and products, maintaining high standards of quality.

Market Intelligence

Stay updated on industry trends, competitors, and customer insights to provide innovative solutions.

Use market data and customer feedback to influence product development and refine sales strategies.

Reporting & Forecasting

Maintain accurate records of all account activities in CRM systems.

Prepare and present regular reports on sales performance, revenue projections, and customer satisfaction levels.

Collaboration With Internal Teams

Work closely with the operations, product, and customer service teams to ensure smooth project execution and customer satisfaction.

Participate in training programs to stay current with Diversey products, services, and sales techniques.

Negotiation & Contract Management

Lead negotiations for new contracts and renewals, ensuring favorable terms for both Diversey and the client.

Handle contract agreements, service level agreements (SLAs), and other legal documentation.

Education

Qualifications & Skills:

Masters degree in business administration, Sales, Marketing, or related field.

Experience

10+ years of experience in account management, sales, or business development with Cleaning Chemical/ Equipment or related industry.

Proven track record of managing and growing large, complex client accounts.

Experience in selling cleaning, hygiene, or facility management services/products is preferred.

Skills & Competencies

Strong negotiation and presentation skills.

Excellent relationship-building and interpersonal skills.

Ability to understand customer needs and deliver tailored solutions.

Analytical thinking and ability to interpret data for decision-making.

Proficiency in CRM systems and MS Office.

Strong organizational and time management skills.

Key Attributes

Proactive and self-motivated.

Strong client-focused mindset with the ability to manage multiple stakeholders.

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced, target-driven environment.