IT Production Support Engineer

We are a team of driven and passionate colleagues that strive for top quality.

A performance-driven work culture through collaborative review and feedback.

Exposure to complex & challenging projects within an international context.

As a Production Support in HNR Tech, you will create products that use leading-edge web technologies with a passionate team of Engineers, Designers, and Product Managers.

You will help prototype new ideas which will enable us to innovate.

Technical Skills (Value-Added Abilities/Good To Have)

• Utilize Rundeck for efficient job automation, deployment, and orchestration.
• Proficiently work with Gearman for distributed task execution and load balancing.
• Utilize Elastic Search for data indexing, searching, and analytics.
• Configure and maintain SSH servers for secure remote access.
• Collaborate with the development team on PHP-based projects.
  
  

• Manage and optimize AWS services, including RDS, Amazon S3, and EC2 instances.
• Administer MySQL databases, ensuring data integrity and availability.
• Utilize GitHub for version control and collaborative software development.
• Manage repositories, branches, and pull requests efficiently.
• Utilize JIRA for task management, issue tracking, and project planning, and collaborate with team members by assigning, tracking, and updating tasks.
• Manage and optimize AWS services such as RDS, EC2, and CloudWatch to ensure efficient operations.
• Implement DataDog for proactive monitoring, creating customized dashboards, and alerts for system health.
• Work with Edgio to enhance web performance.
• Write SQL queries in Metabase to assist developers in retrieving necessary data.
• Utilize GitHub for version control.
• Utilize JIRA for task management, issue tracking, and project planning
• Collaborate closely with team members, including developers, DevOps, and stakeholders, by assigning, tracking, and updating tasks.
• Perform manual testing, including happy path testing on BrowserStack, to maintain site uptime and quality assurance.
• Conduct regular follow-ups and drive critical tickets within SLA requirements.
• Create JIRA tickets for identified bugs and track their resolution.
• Utilize Site 24x7 for monitoring network availability across remote infrastructure.
• Resolving and assisting with various website issues to deliver the best user experience.
• Utilize FullStory for in-depth analysis of user interactions and experiences on the website.
• Using Rundeck for tasks like monitoring and rerunning failed jobs.
  
  

• Min 6 months to 1 year of System Administration, MySQL Administration, and Network Administration experience.
• Associate or Bachelors degree in Computer Science, Information Technology, System Administration, or a closely related ?eld, or equivalent experience required.
• System administration and IT certifications in, AWS server and network or other network-related fields.
• A proven track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
  
  

• An inspiring work environment and focused workspace.
• A performance-driven work culture through collaborative review and feedback.
• Opportunities and guidance to learn new technologies, share knowledge, and grow within the company and sector.
• Exposure to complex & challenging projects within an international context.
• A team of driven and passionate colleagues that strive for top quality