IT Infrastructure And Security Manager

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role: IT Infrastructure & Security Manager

Role Summary

The IT Infrastructure & Security Manager will own the company's IT infrastructure, endpoint environment, identity platforms, network security, cloud services, cybersecurity controls, business continuity, and IT operations.

The role requires hands-on technical capability along with team and vendor management. The person will manage an environment of 1,000+ users across multiple offices and ensure infrastructure is secure, available, standardized, monitored, and properly documented.

Key Responsibilities

Infrastructure & Network Management

• Manage LAN, WAN, Wi-Fi, VLANs, switching, routing, Internet connectivity and network segmentation.
• Manage enterprise firewalls, HA configuration, IPS, web filtering, application control, NAT and VPN.
• Manage Windows Server infrastructure, Hyper-V and related services.
• Manage Azure-hosted servers and cloud infrastructure.
• Maintain server, management, user, guest, CCTV and other network segments.
• Manage SSL VPN, site-to-site VPN and secure third-party access.
• Perform infrastructure capacity planning, upgrades and lifecycle management.
• Troubleshoot complex network, server and connectivity issues.
  
  

• Manage endpoint security, EDR/XDR, firewall, proxy/SSE, ZTNA and other security controls.
• Manage platforms such as CrowdStrike, Trend Micro Vision One, Sophos, Microsoft Defender and Netskope or equivalent technologies.
• Implement web filtering, application control, DLP and secure Internet access.
• Control USB, Bluetooth, external storage, file uploads and other endpoint risks where required.
• Review security alerts, vulnerabilities, firewall events and endpoint incidents.
• Coordinate VAPT, remediation and security hardening.
  
  

• Manage Microsoft Entra ID, Microsoft 365 and Google Workspace administration.
• Manage SSO and MFA across enterprise applications.
• Manage identity lifecycle including provisioning, deprovisioning and access reviews.
  
  

• Manage Windows, macOS and mobile endpoints using MDM/UEM platforms.
• Manage Scalefusion, Jamf, BigFix, Intune or equivalent platforms.
• Implement device enrollment, compliance and configuration policies.
• Manage BitLocker and endpoint encryption.
  
  

• Administer Microsoft 365, Entra ID and licensing.
• Administer Google Workspace users, groups, organizational units and security policies.
• Manage Gmail security, SMTP relay, mail routing and authentication.
• Maintain SPF, DKIM, DMARC and related email security controls.
• Manage Google Drive sharing and external access controls.
• Manage API/service-account integrations and domain-wide delegation.
• Review licensing and remove unnecessary licenses and access.
  
  

• Manage enterprise backups using Veeam, Acronis, Azure Backup or equivalent platforms.
• Define and maintain backup retention and recovery requirements.
• Perform restoration tests.
• Maintain disaster recovery architecture and procedures.
• Conduct DR drills and document results.
• Support BCP planning and testing.
• Define and validate RPO and RTO requirements with business owners.