IT Helpdesk Officer

IT Help Desk Officer

Are you IT Help Desk Officer who thrives on precision, innovation, and teamwork? Join Buro Happold and play a key role in shaping the future of IT.

This is an exciting opportunity for a talented IT Help Desk Officer to join Buro Happold’s IT team in Mumbai.

We are looking to recruit an IT Helpdesk Officer to be based in the Mumbai. Working in our Global IT Helpdesk Team, you’ll provide remote 1st line IT support to our 3500+ staff based across the world during UK core business hours.

Here at Buro Happold, expect the exceptional.

From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.

Your next role

• Work as part of the Helpdesk team to resolve user IT issues.
• Continuously develop skills of various software and technologies supported by the team.
• Maintain a strong customer focus.
• Support the day-to-day running of the Helpdesk team
• Take ownership of ticket resolution within defined SLA’s
• Ensure technical and process guidance is followed
• Work with the IT Helpdesk Supervisor to deliver continual service improvement initiatives within the team
  
  
  

Your skills and experience:

• 2+ Years of experience in IT helpdesk
• Willing to work in UK work hours
• Software installation and troubleshooting
• Basic configuration changes in Active Directory and Exchange Online
• SharePoint and OneDrive
• Office 365 (Outlook, Teams, PowerPoint, Word, Excel)
• ITIL Foundation or working knowledge of service management concepts
• Experience with ERP and HR systems such as VantagePoint and Unit4
• Experience with Microsoft 365 Defender portal
• Other IT or Customer Service Experience
• Good secondary and/or equivalent education: A Levels, HND/C or degree
• Industry related qualifications (desirable)
  
  
  

What We Offer You

• Bring your knowledge and expertise to one of the world’s most respected consultancies.
• Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover
• Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.
• A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
• Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold
• A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health
• Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program
• Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture
• Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.
• An International Culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional.
  
  
  

Join us to find out what you’re capable of.



A place for everyone

Buro Happold values an individual's flexible approaches to working patterns as an important part of how you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.

Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.

We are working to change the lack of representation of marginalised groups in the built environment. We are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.

Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact recruitment@burohappold.com so we can work with you to support you throughout your application.

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