IT Administrator

About The Role

We are looking for a proactive and technically skilled IT Administrator to manage and support the organization's IT infrastructure, ensuring smooth day-to-day operations. The ideal candidate will be responsible for hardware and software support, user account management, network administration, IT asset management, and providing timely technical assistance to employees.

Key Responsibilities

• Provide first-level and second-level technical support to employees for hardware, software, printers, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Manage user accounts, email IDs, permissions, and access across various platforms.
• Configure and troubleshoot Windows operating systems and Microsoft Office applications.
• Maintain LAN, Wi-Fi, internet connectivity, and coordinate with ISPs whenever required.
• Set up laptops, desktops, and accessories for new joiners and ensure timely deactivation and asset collection during employee exits.
• Maintain inventory of IT assets, software licenses, and accessories.
• Perform regular system updates, security patches, antivirus management, and routine health checks.
• Monitor system performance and ensure timely backups of critical data.
• Coordinate with external vendors for hardware repairs, AMC renewals, and procurement of IT equipment.
• Assist in implementing IT security policies and ensure compliance with company standards.
• Document IT processes, troubleshooting guides, and maintain accurate service records.
• Support meeting room setup, video conferencing, and office AV equipment.
• Manage CCTV, biometric attendance devices, and office access systems (preferred).
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 to 7 years of experience as an IT Administrator, Desktop Support Engineer, or System Administrator.
• Strong knowledge of Windows operating systems and Microsoft Office 365.
• Experience with Active Directory, user management, and basic networking concepts (TCP/IP, DNS, DHCP).
• Hands-on experience with laptop/desktop troubleshooting and hardware maintenance.
• Familiarity with printers, routers, switches, firewalls, and Wi-Fi configuration.
• Knowledge of antivirus solutions, endpoint security, and backup procedures.
• Basic understanding of cloud platforms such as Microsoft 365 or Google Workspace.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to prioritize tasks and provide prompt technical support.
  
  

• Certifications such as CompTIA A+, Network+, Microsoft Certified, or similar.
• Experience working in a fast-paced corporate environment.
• Exposure to IT asset management tools and ticketing systems.
• Knowledge of remote desktop tools and endpoint management solutions.
  
  

• Strong ownership and accountability.
• Customer-first approach with excellent troubleshooting skills.
• Ability to work independently while collaborating with cross-functional teams.
• Organized, detail-oriented, and proactive in identifying and resolving issues.