IN_Senior Associate_Business Analysis And Consulting_iGT - Social_Advisory_Mumbai

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in sustainability focus on integrating environmental, social, economic, and governance considerations into business strategies and operations. They provide guidance and support to organisations by managing sustainability risks, identifying opportunities, and driving positive social and environmental impact.

Those in social sustainability at PwC will focus on providing consulting services related to topics such as social responsibility and impact, labour conditions, diversity and inclusion, product safety and more. You will analyse client needs, develop strategies to enhance social impact, and offer guidance and support to help clients integrate sustainable and socially responsible practices into their operations and stakeholder engagement.


*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more 

about us

.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary 

At PwC, your work makes a difference. Join us to shape the future of Power/ Energy sector through innovation, teamwork and deep expertise. 

The Subject Matter Expert will support the Chief Minister’s Service Delivery Cell (CMSDC) by driving governance and service delivery reforms across departments. The role focuses on strengthening institutional processes, improving inter-departmental coordination, and ensuring effective implementation of citizen-centric initiatives.

 Responsibilities: 

• Analyze existing government schemes, rules, and processes affecting citizen service delivery; identify institutional and operational bottlenecks. 
  

• Design and support implementation of governance reform measures, including workflow re-engineering, process simplification, and digitization initiatives. 
  

• Develop and review government notes, cabinet memos, guidelines, and standard operating procedures related to service delivery improvements. 
  

• Facilitate coordination between departments to ensure alignment with CMSDC priorities and timely implementation of decisions. 
  

• Conduct comparative analysis of governance models and best practices from other states/countries and adapt them to the local context. 
  

• Support the design and enhancement of grievance redressal systems, citizen charters, SLAs, and monitoring frameworks. 
  

• Track implementation progress using data and field feedback; flag risks, propose corrective measures, and prepare status reports for senior leadership. 
  

• Engage with departments, local bodies, and other stakeholders to build ownership of reforms and ensure smooth execution. 
  
  

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: MBA (Master of Business Administration)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
Business Risk Consulting

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Community Relations, Creativity, Customer Data Management (CDM), Diversity Program Development, Embracing Change, Emotional Regulation, Empathy, Environmental Health And Safety, Human Capital Management, Human Rights Issues, Inclusion, Intellectual Curiosity, Investor Communications, Just Transition, Learning Agility, Optimism, Product Safety, Safety Compliance, Self-Awareness, Social Impact Assessments {+ 2 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date
June 14, 2026