Head Of Billing Contract To Invoice Manager

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be revisited)

What We’re Looking For

We are looking for a Head of Billing / Contract to Invoice Manager to manage the global Contract to Invoice team across Lloyd’s Register locations, ensuring accurate, timely and compliant invoicing that supports a positive customer experience, revenue realisation, working capital performance and cash collection.

In this role, you will be accountable for global Contract to Invoice operations, invoice quality, transformation and continuous improvement. Working closely with the Contract to Invoice Global Process Owner (GPO), you will partner with Commercial, Service Delivery, Shared Service Centres, Finance, Accounts Receivable, Technology and Transformation teams to deliver efficient, standardised and scalable invoicing processes.

What We Offer You

• The opportunity to work for an organization that has a clear sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A full-time permanent role.
  
  

• Manage the global Contract to Invoice function, ensuring accurate, timely and compliant invoicing across the business.
• Ensure invoices are issued in accordance with contractual terms, statutory requirements and LR policies.
• Oversee consistent global Contract to Invoice processes while maintaining appropriate local regulatory compliance.
• Establish service standards, controls and governance across Contract to Invoice activities, and conduct operational performance reviews to resolve issues affecting effectiveness and client satisfaction.
• Work closely with the Contract to Invoice GPO to provide leadership for the billing component of the end-to-end Contract to Invoice process.
• Reduce billing cycle times and improve conversion from service completion to invoicing, while making changes that increase cash realization and reduce revenue leakage.
• Partner with Commercial, Service Delivery and Accounts Receivable teams to improve handoffs, process efficiency, ownership and accountability across key billing workflows.
• Implement effective billing controls to minimise invoicing errors, credit notes and revenue loss, while ensuring appropriate governance around revenue recognition and invoicing processes.
• Monitor invoicing compliance and operational risk metrics, support internal and external audit requirements, and manage escalations relating to high-value or high-risk client issues.
• Improve invoice accuracy and enhance the “I Need to Pay” customer journey, reducing invoice queries and disputes through process improvement and root cause analysis.
• Conduct initiatives to improve invoice transparency and customer satisfaction, ensuring billing processes effectively support customer needs.
• Manage strategic billing transformation initiatives and support Contract to Invoice programme objectives.
• Together with the Contract to Invoice GPO, implement automation, digitisation and AI-enabled process improvements.
• Develop operational dashboards and KPI reporting to identify performance opportunities and promote a culture of continuous improvement and operational excellence.
• Sponsor initiatives focused on invoice quality, billing productivity and workload optimisation.
• Act as a senior business partner for Contract to Invoice processes across Finance, Commercial and Operations, guiding decisions relating to process design, systems and service delivery.
• Build good relationships with key internal stakeholders and represent Contract to Invoice within Finance Operations and Q2C Project governance forums.
• Communicate billing performance, risks and improvement plans effectively to senior leadership.
• Lead, coach and develop a well-balanced global Contract to Invoice organisation, creating a culture of accountability, customer focus and continuous learning.
• Develop future capability requirements aligned with automation and operational excellence, establishing clear objectives, performance expectations and development plans.
• Ensure health and safety is considered in the planning and execution of activities, manage team compliance with relevant requirements, and monitor performance to identify and implement appropriate corrective, preventative and improvement actions.
  
  

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Accounting, Commerce or a related discipline.
• Significant previous experience in billing, revenue operations, or accounts receivable, including previous experience in a management or leadership capacity of a big team.
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
• Advanced analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Advanced proficiency in Microsoft Excel and enterprise resource planning (ERP) or accounting software (e.g., SAP, QuickBooks, Salesforce Billing)
• Experience in managing priorities, delivering against SLAs/KPIs and supporting team performance.
• Understanding or exposure in the maritime industry will be considered an advantage.
  
  

• Is keen to take accountability and ownership for delivering customer needs
• Can demonstrate a willingness to take initiative and flexibility adjusting your approach when necessary
• Has effective collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments
• Can communicate effectively at different levels within organizations and collaborate effectively and openly at all levels – both internally and externally
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
• Is able to support diversity and delegate supporting a culture of learning and development