Front Desk Receptionist (225-1013)

The Front Desk Receptionist is a critical role within any organization, as they are often the first point of contact for clients, visitors, and employees. This role requires a professional and friendly demeanor, the ability to multitask efficiently, and excellent communication skills. As a Front Desk Receptionist, you will be responsible for managing phone lines, greeting visitors, and performing a range of administrative tasks that ensure the smooth operation of the front office. The ideal candidate will have experience in a similar role, a strong customer service orientation, and the ability to handle a fast-paced environment with grace and efficiency. You will represent the face of the organization and thus play a vital role in forming the first impression for anyone who interacts with the company.

Responsibilities

• Greet and welcome visitors with a friendly and professional attitude.
• Answer, screen, and forward incoming phone calls promptly and professionally.
• Respond to inquiries and provide accurate information to clients and visitors.
• Schedule appointments and maintain calendars for conference rooms and facilities.
• Maintain the security of the lobby by managing visitor logs and access badges.
• Handle incoming and outgoing correspondence and distribute them accordingly.
• Assist with administrative tasks such as filing, data entry, and record keeping.
• Coordinate with different departments to direct calls and inquiries appropriately.
• Update and maintain office contact lists, directories, and seating charts.
• Monitor and maintain the appearance of the lobby and reception area.
• Ensure the front desk office supplies are stocked and requisitioned as needed.
• Support event coordination and assist in preparing meeting rooms.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience as a receptionist, front desk representative, or similar role.
• Proficient in Microsoft Office suite and basic office equipment operations.
• Excellent verbal and written communication skills are essential.
• Strong ability to manage multiple tasks efficiently in a fast-paced environment.
• Exceptional customer service skills and professional appearance required.
• Ability to handle sensitive and confidential information with integrity.