Field Service VII

Job Description

Job Description of Customer Support Engineer - Task

Using PPE

Office Uniform is Compulsory during PM Or Breakdown calls

Planned Preventive Maintenance

List of PM to be Perform in a Month to be Collected

Collect QR Codes & escalation Matrix

Speak With each Customers & get a schedul for PPM

Preintimation to Various Customers for PPM Via Email

Before Starting PM, Please Check PM Call ID in FSM App is available.

Performing PM on field as Per Customer Schedule

Take snaps of Serial Number Sticker

Capture aging of AC/DC Capacitors & Batteries as well

firmware Versions

Generating Manual PM Report indiacting PM Call ID in Report & Sharing to Customer Via Email with prescribe format

Closer of PM Call in FSM App duly signed by Customers (Automated getting link in CMS)

Manual uploading on PM Report against each Call ID

Appreciation Email from Customers

Once Closer of PM Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to Customer Email ID

Lead generation to Service sale team

Power analysers

Hioki Battery impedance Meter

Breakdown Call Fix

Spare Part list including Part Codes (Model Wise)

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None
  
  

Time Travel Needed

• 25%
  
  

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
  
  

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
  
  

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

---