Field Investigation Executive

Key Responsibilities

• On-Site Investigations: Conduct on-site visits to residential and business addresses of loan applicants to verify personal and financial information provided in loan applications.
• Interview applicants, family members, neighbors, employers, and other relevant parties to gather information on employment status, income sources, residency, and other pertinent details.
• Document Verification: Verify documents submitted by loan applicants, including identification documents, income statements, bank statements, and property documents, to ensure authenticity and accuracy.
• Collect additional documents or evidence as needed to support the verification process and ensure compliance with company policies and regulatory requirements.
• Risk Assessment: Assess the creditworthiness of loan applicants based on findings from field investigations, evaluating factors such as employment stability, income sources, repayment capacity, and financial stability.
• Identify potential risks, discrepancies, or red flags in applicant profiles and provide recommendations to credit underwriters for further review and evaluation.
• Report Preparation and Documentation: Prepare detailed field investigation reports documenting findings, observations, and recommendations based on interviews, site visits, and document verification.
• Ensure accuracy, completeness, and timeliness of report submissions, adhering to established reporting standards and guidelines.
• Collaboration and Communication: Coordinate with internal departments, including credit, underwriting, and collections teams, to share investigation findings, address inquiries, and support decision-making processes.
• Communicate effectively with loan applicants, dealerships, and external stakeholders to facilitate the investigation process, address concerns, and maintain professionalism in all interactions
• Compliance and Regulatory Compliance: Ensure compliance with company policies, procedures, and regulatory requirements governing field investigations and credit underwriting processes.
• Adhere to ethical standards, confidentiality requirements, and privacy regulations in handling sensitive information and conducting investigations.
• Continuous Improvement: Stay abreast of industry trends, best practices, and technological advancements in field investigation techniques and tools.
• Participate in training programs, workshops, and skill development activities to enhance investigative skills, knowledge of fraud detection, and risk mitigation strategies.
  
  

• High school diploma or equivalent; bachelor’s degree in criminology, finance, or related field preferred.
• 4+ years of experience in field investigation, credit verification, or related roles, preferably in the financial services industry or NBFC sector.
• Strong investigative skills, with the ability to gather information, conduct interviews, and analyze documents to assess credit risk and verify applicant information.
• Excellent communication and interpersonal skills, with the ability to interact professionally with diverse stakeholders and maintain confidentiality in sensitive situations.
• Attention to detail, accuracy, and thoroughness in conducting investigations and preparing detailed reports.
• Proficiency in Microsoft Office Suite and mobile applications for data collection and report generation.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines in a field-based environment.
• Flexibility to travel extensively within assigned geographic areas and work variable hours as needed to complete field investigations and meet business requirements.