Facility Manager

Role Overview:

The Site Lead will be accountable for ensuring operational excellence at the Client site in Mumbai, delivering all contractual obligations. This includes compliance with KPIs/SLAs, statutory requirements, stakeholder engagement, and continuous service improvement for all hard and soft facility management services.

Key Responsibilities:

• Act as the single point of contact for the Client; proactively build relationships with client stakeholders, attend governance meetings (MMR/QBR), and ensure timely issue resolution and escalation as per the defined matrix.
• Oversee all service lines - technical and soft services including transport. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists.
• Ensure 100% compliance with all statutory regulations and maintain up-to-date documentation for all staff.
• Review and implement SOPs and PPMs as per the SOW for technical and soft services; ensure documentation, logbooks, trackers, and all compliance records are updated and accessible for audits.
• Manage a diverse team (on-role and outsourced); oversee background checks, discipline, and scheduled training as per the site calendar. Foster a high-engagement, safety-first culture and ensure resource deployment meets the contract.
• Administer all third-party contract services (AMC, F&B, transport, specialized services) as a managing agent, maintaining strict compliance, quality benchmarks, timely contract renewals, and reporting of SLAs.
• Ensure error-free MIS, SLA/scorecard, and financial reporting to client as per specified timelines.
• Conduct timely stakeholder engagement, feedback gathering, and service review meetings. Ensure cleanliness, hospitality standards, event, meeting, and common area management meet evolving business expectations.
• Propose and implement technology, sustainability, or process innovations in line with the Client’s expectations.
• Ensure business continuity/emergency preparedness with 100% adherence to plans and no major deviation in safety compliance.
• Track performance on daily/weekly/monthly basis, drive closure of action points, conduct root cause analyses for escalations/incidents, and ensure lessons learned are documented and communicated.
  
  

• Diploma/degree in Mechanical/Electrical Engg. or Hospitality/Facilities discipline.
• At least 8 years’ experience in the integrated facilities management of corporate/commercial campuses.
• Demonstrated success in managing teams across technical and soft services, including compliance, audit, financials, procurement, and large-scale team leadership.
• Experience with statutory and regulatory compliance.
• Skilled in digital platforms (preferred), MS Office, incident reporting, and MIS.
• Excellent communication, stakeholder management, and a rigor for process, quality, and innovation.