Director - Procurement Services

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

The Director/Senior Director will lead a portfolio of client accounts within WNS Procurement Services, with responsibility for client delivery, P&L performance, operational excellence, business growth, and executive-level client relationships.The role will report to the Corporate SVP – Global Delivery and will ensure delivery teams consistently achieve world-class performance, meet client expectations, minimize service disruptions, and deliver measurable business value.The leader will engage with C-suite stakeholders, drive strategic initiatives, identify growth opportunities within existing clients, and ensure alignment across client and internal teams.Key ResponsibilitiesManage – Portfolio & P&LOwn P&L, revenue, profitability, and operational performance for the assigned portfolio.Ensure financial and client performance targets are achieved or exceeded.Partner with senior leadership to align client, operational, and business-growth objectives.Establish strong governance and performance-management mechanisms.Identify and mitigate delivery, operational, and commercial risks.Farm – Drive Client GrowthIdentify and develop incremental business opportunities within existing client accounts.Build trusted relationships with senior and C-suite client stakeholders.Partner with Procurement, Mobilization, Operational Excellence, and other WNS teams to identify growth opportunities.Continuously evolve client operating models to increase value and strengthen strategic partnerships.Support new solutions, capabilities, and commercial models that expand the WNS relationship.Deliver – World-Class Client EngagementsProvide overall leadership and governance for client engagements and delivery programs.Ensure delivery meets or exceeds contractual, operational, financial, and client expectations.Serve as a senior escalation point for complex client and operational issues.Lead strategic initiatives involving transformation, change management, process improvement, and procurement modernization.Drive executive-level governance, including QBRs and strategic business reviews.Monitor portfolio KPIs and drive corrective actions and continuous improvement.Ensure business continuity and minimize service disruptions.Talent – Build High-Performing TeamsLead the engagement management and client delivery organization.Partner with Engagement Managers and Portfolio Directors to determine talent and capacity requirements.Build an effective talent and organizational model aligned to business growth.Develop leaders through coaching, mentoring, and succession planning.Identify training and development needs and build future-ready capabilities.Foster a high-performance culture focused on client value, accountability, and innovation.Liaise – Partner Across WNSPartner with Client Services, Delivery, Procurement, Mobilization, Operational Excellence, and other WNS leaders.Drive consistency, scalability, and best practices across client programs.Share insights and develop solutions that improve delivery efficiency, client satisfaction, and profitability.Required CapabilitiesStrong procurement and supply-chain expertise, with experience leading procurement programs or transformations.Strong consulting capabilities across procurement transformation, change management, program management, process improvement, strategic sourcing, eSourcing, and RFX.Demonstrated ability to engage and influence C-suite and senior client stakeholders.Strong commercial acumen with P&L and portfolio management experience.Excellent communication, negotiation, problem-solving, and executive presentation skills.Ability to manage multiple strategic initiatives simultaneously.Strong leadership, talent-development, and stakeholder-management capabilities.Ability to build scalable processes and drive operational efficiencies across multiple programs.

Qualifications & ExperienceBachelor's degree required; Master's degree in Business, Supply Chain, Procurement, or a related field preferred.Procurement or Supply Chain certification such as ISM/APICS preferred.9+ years of experience in procurement, operations, program management, consulting, or client services.Service delivery and consulting experience is required.Experience managing large teams and/or portfolios of 20+ employees preferred.Proven experience managing complex, multi-client or multi-program environments.Demonstrated track record of delivering client value, operational excellence, revenue growth, and margin improvement.