Director - Procurement Services

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Director, Procurement Services (Regional Delivery Lead)The Director, Procurement Services (Regional Delivery Lead) leads a global procurement service delivery team responsible for category planning and strategy development, benchmarking, collecting market intelligence, managing stakeholders, and developing project pipelines. He or she will lead a team of 15+ procurement professionals, including category managers and supporting resources, across a defined geography.The services delivered will span Category Management, Strategic Sourcing, Contracting, Supplier Relationship Management (SRM), and Spot Buy across a variety of global indirect categories.This role frequently interacts with senior members of the client’s organization and must have excellent communication skills and be comfortable leading and participating in discussions across levels and cultures. In addition, he or she is responsible for creating a positive work environment and fostering cross-functional and cross-regional collaboration.This role is also accountable for overall service delivery and people management for the regional team, ensuring alignment with program objectives and client expectations.Key ResponsibilitiesServe as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationshipsLead day-to-day operational issues, act as the liaison and point of escalation, communicate and resolve operational issues, and escalate to the Global Delivery Lead as neededWork closely with the Global Delivery Lead to drive the success of the programMeet or exceed SLAs and KPIs and oversee the related tracking and reportingPrepare and lead operational review meetings with Kellanova’s senior leadershipManage stakeholder relationships, category planning and strategy development, benchmarking, collecting market intelligence, and developing project pipelinesOversee delivery across Category Management, Strategic Sourcing, Contracting, Supplier Relationship Management (SRM), and Spot BuyEnsure that Category Leads provide support and leadership for their regional counterparts, as well as thought leadership and innovation for the client leads in each categoryManage the team’s objective setting and achievement, performance, career growth, training, and competency developmentManage resource capacity to ensure adequate support for client requirements and balance the team’s workloadOversee the root cause analysis process and remediation of quality occurrences as part of overall quality managementEnsure operational excellence with a focus on continuous improvementProvide the Global Delivery Lead with insights into project work and operational and/or project issuesTravel occasionally to client sites, including within the U.S.

Qualifications

• Required Education and Experience
• Bachelor’s Degree, MBA preferred
• 8 to 12 years of experience across strategic sourcing, category management, experience across indirect categories
• 6+ years leading client delivery programs or procurement category teamso Knowledge skills and abilities: Procurement Functional/Technical Skills:
• Strong knowledge of Procure-to-Pay processes
• Strong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and management
• Familiarity with various best practice sourcing approaches and techniques
• Strong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present data, + PowerBI and other similar tools
• Proficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, CoPilot and automation tools, eProcurement, project management, and contract management tools.
• Maximizing effectiveness and utilization of the suite of proprietary digital tools, working with the digital team to coordinate their on-going improvement Business Fundamentals:
• Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
• Demonstrated teamwork and team leadership capabilities
• Excellent project management skills including project planning, time management, multitasking, and critical path definition
• Excellent problem-solving skills Kellanova Services Capabilities:
• Strong customer service orientation including demonstrated issue resolution and relationship management skills
• Confidence and ability to prepare and lead client leadership meetings
• Ability to learn and master Kellanova-specific processes, terminology, political environment, systems, and unique requirements by various business groups
• Solid decision-making ability using available facts in sensitive client and internal situations Leadership/People Management Skills:
• Strong leadership skills, including the ability to motivate and manage people