Devops SRE Production Support

Position Description

Job Title: Production Support Engineer – Level 3 (Steady State Support)

Location: Mumbai /Chennai / Bangalore /Hyderabad

Work Schedule:

24/7 Production Support | Night Shifts | Rotational On-Call | Weekend/Holiday Support Required

Job Summary:

We are seeking a highly motivated and detail-oriented Production Support Engineer to join our 24/7 Production Operations Support team. The ideal candidate will be responsible for providing day-to-day engineering and technical support for steady state clients, ensuring the stability, reliability, and performance of infrastructure and applications in a non-traditional, dynamic environment.

This role requires an individual who is independent, proactive, and able to multitask, with strong communication skills and a collaborative approach to problem-solving.

Key Responsibilities:

• Provide Level 3 technical support for infrastructure and application incidents in client environments.
• Liaise between Client Teams and internal Technical Teams for steady state support issues.
• Participate in night shifts, on-call rotation, and maintenance windows, including weekends and holidays.
• Troubleshoot and resolve infrastructure and application issues while meeting SLA metrics.
• Collaborate with internal planning and oversight teams for escalation and incident resolution.
• Maintain accurate incident documentation and communication with stakeholders.
• Perform regular vulnerability assessments, work with internal teams for remediation, and maintain monthly tracking records.
• Provide support across multi-tiered architectures, including databases, microservices, containers, and network infrastructure.
  
  

Required Skills & Experience:

• Experience in Infrastructure/Operations in a UNIX/LINUX/Wintel environment.
• Knowledge of automated job scheduling tools (e.g., Job Scheduler, Autosys).
• Understanding of multi-tiered application architecture and network connectivity.
• Familiarity with microservices, containers, and container orchestration tools (e.g., Rancher).
• Basic to intermediate skills in Power BI and Java.
• Knowledge of certificate management and SSL/TLS fundamentals.
• Solid understanding of databases such as Oracle, MS-SQL, and PostgreSQL.
• Proficiency in shell scripting or similar programming languages.
• Strong foundation in networking and security principles.
• Experience with incident management and root cause analysis.
• Excellent problem-solving and troubleshooting abilities.
• Strong written and oral communication skills with the ability to explain technical issues clearly to stakeholders.
• Ability to take ownership and accountability for technical decisions.
• Flexible to collaborate with global support teams across multiple time zones.
  
  

Preferred/Good-to-Have Skills:

• Jenkins (CI/CD tools)
• Snowflake (cloud data platform)
• Apache Kafka (event streaming platform)
• Azure Fundamentals, with hands-on experience in Azure Portal
• Exposure to Security Vulnerability Management practices and tools
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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