Desktop Support Engineer

Job Description:

We are seeking a skilled Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring that all desktop systems and applications are functioning optimally. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

Responsibilities:

- Provide first-line support for desktop hardware and software issues, including troubleshooting and resolving technical problems.

- Install, configure, and maintain desktop systems, laptops, and peripherals.

- Assist users with software applications, including operating systems, productivity software, and specialized applications.

- Perform regular maintenance and updates on desktop systems to ensure security and efficiency.

- Document and track support requests using a ticketing system, ensuring timely resolution and follow-up.

- Collaborate with other IT team members to identify and implement improvements in processes and systems.

- Conduct training sessions for end-users on new software and technologies.

- Assist in the setup and deployment of new hardware and software solutions.

- Maintain inventory of IT assets and assist in procurement as needed.

- Stay updated on the latest technology trends and best practices in desktop support.

Candidate Requirements:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications.

- Familiarity with hardware components and troubleshooting techniques for desktops and laptops.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-oriented approach.

- Ability to work independently and as part of a team in a fast-paced environment.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

- Experience with remote support tools and ticketing systems is preferred. 

Join our team and contribute to providing top-notch support to our users while enhancing your skills in a dynamic environment!