Deputy General Manager - Digital Technology

Job Overview

The Deputy General Manager - Information Technology will lead and oversee all aspects of IT application development and support designated regions or projects. This role also involves strategically managing IT budgets to ensure cost-effectiveness while maintaining high service standards

Duties & Responsibilities

Job Description

Information Technology Operations Management

• Provide overall leadership for the IT applications team, including administrative functions, performance evaluations, and team management.
• Ensure the highest uptime of applications through effective collaboration with IT stakeholders.
• Manage client and stakeholder relationships, both internally and externally, fostering clear communication and alignment.
  
  

• Lead project management for IT and business initiatives, ensuring optimal time, cost, and resource allocation.
• Communicate project slippages or issues to stakeholders promptly to manage expectations and mitigate risks.
• Manage vendor relationships, including SLA compliance and effective vendor engagement.
• Prepare, track, and manage IT and project budgets.
  
  

• Implement and enforce IT governance policies to ensure compliance and operational excellence.
• Identify key issues and develop tailored solutions to drive efficiency and effectiveness.
• Document application deployments and share key learnings with vendors and end-users to support continuous improvement.
• Contribute to product development initiatives, ensuring alignment with business goals and user needs.
  
  

• Promote judicious use of natural resources.
• Adhere to the organizations environment, health, and safety policies, objectives, and guidelines.
  
  

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
• Understanding of ethical standards and the importance of integrity in business practices.
• Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.
  
  

• Bachelors or masters degree in IT, Information Systems, or related field OR equivalent certification.
• Additional graduate degree preferred.
  
  

• 10-12 years of progressive experience in Information Technology.
• Strong programming experience, preferably in Microsoft Technologies (5+ years).
• Project management experience (1+ year), including team leadership of at least two persons.
• Familiarity with Internet Technologies and online applications.
• Demonstrated ability to analyze business requirements and develop effective technology solutions.