Customer Service Executive (Voice)

Summary

Responsibilities

• Actively listen to client concerns to accurately identify the nature of their inquiries and needs.
  
• Apply effective problem-solving techniques to address issues promptly and efficiently during calls.
  
• Manage ongoing customer relationships to ensure long-term engagement and trust.
  
• Maintain high standards of customer satisfaction by providing timely and accurate resolutions.
  
• Adhere strictly to professional call etiquette to uphold the companys reputation.
  
• Deliver voice-based customer service that aligns with organizational goals and service levels.
  
• Handle diverse customer queries with clarity and patience.
  
• Utilize strong verbal communication skills to convey information effectively and professionally.
  

• Proven experience in active listening and customer relationship management.
  
• Demonstrated ability to solve complex problems under pressure.
  
• Strong background in ensuring customer satisfaction through direct interaction.
  
• Expertise in maintaining professional call etiquette and voice communication standards.
  
• Proficiency in handling various customer queries via telephone.
  
• Excellent verbal communication skills suitable for a client-facing role.
  
• Relevant experience in the IT Services industry is preferred.
  
• Competitive salary package ranging from ₹3 to ₹4 LPA.