Customer Service Executive - Startek - Mumbai

Job Requirements

Job Title: Customer Service Executive

Company Name: Startek

Location: Mumbai

Salary: Competitive salary range per annum

Qualification

High school diploma or equivalent

0 - 5 years of customer service experience

Job Description

Join the Startek team as a Customer Service Executive in Kolkata, West Bengal, and be a part of our dynamic customer support center. Whether you're an experienced professional or just starting your career, if you have a passion for customer care, we encourage you to apply.

Key Responsibilities

Provide exceptional customer service via chat and phone channels.

Assist customers with inquiries, troubleshooting, and issue resolution.

Maintain accurate customer records and documentation.

Collaborate with team members to achieve service targets.

Deliver a positive customer experience with every interaction.

Qualifications

High school diploma or equivalent.

Previous customer service experience is a plus but not mandatory; freshers are welcome.

Strong communication and problem-solving skills.

Ability to work in a fast-paced, customer-centric environment.

Willingness to learn and adapt to new technologies.

Join Startek and embark on a rewarding career in customer service. We offer a competitive annual salary ranging from 2.25-4.5 Lacs per annum, depending on experience and performance, in a hybrid work environment.

FAQs

Q: What qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is beneficial but not mandatory.

Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, based on experience and performance.

Q: Is prior customer service experience necessary?

A: While prior experience is helpful, we welcome candidates with varying levels of experience, including freshers.

Q: Is this a hybrid work environment?

A: Yes, this position offers a hybrid work environment, allowing flexibility in work arrangements.