Job Description
This job is provided by apna.co Customer Service Desk: 1 to 3 years of experience in service CRM, Customer Handling,
To provide a seamless and positive customer experience by managing the customer service desk, resolving customer queries and complaints, coordinating service-related requirements, and ensuring smooth execution of returns, exchanges, refunds, and other post-sales processes.
Key Performance Indicators (KPIs)
Customer Satisfaction / CSAT
Complaint Resolution TAT
Service Case Closure TAT
Return & Exchange Process Accuracy
Customer Complaint Escalation Rate
Pending Case Management
Process & Documentation Accuracy
Customer Experience / Feedback
Compliance with SOPs
Required Skills
Strong customer service and communication skills
Good listening and problem-solving ability
Ability to handle difficult customers calmly
Good coordination and follow-up skills
Basic computer and system knowledge
Good understanding of retail processes
Attention to detail
Ability to work under pressure and manage multiple customers
Team-oriented approach
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Mumbai ,Maharashtra |
| Company Website: | http://www.croma.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Retail | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Job Snapshot
