Customer Relations Executive

Experience: Fresher

Salary: INR 200000-250000 / year (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office (Mumbai)

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers client - Infibeam)

What do you need for this opportunity?

Must have skills required:

Fresher, Communication Skills, Customer relations, Customer Service, Voice support, Voice process, Customer Care, Inbound Calls, Outbound calls

Infibeam is Looking for:

Dear Candidate,

Greetings of the day!

🚨 Were Hiring: Customer Relations Executive

📍 Location: Santacruz West, Mumbai

🏢 Company: ia.ooo

Join our growing team! We’re looking for client-focused individuals to support hotel partners with reservation systems, OTA updates, and booking engine setups. You’ll be the first point of contact for both existing and potential clients.

📩 Apply here: https://infibeam.keka.com/careers/jobdetails/95787

🛎️ What you’ll do:

• Assist hoteliers via call & email
• Configure booking engines for hotel websites
• Update OTA systems (like Booking.com, Expedia, etc.)
• Manage client communication & build strong relationships
  
  
  

Detailed Job Description:

• Extensive interaction with hoteliers (Clients) to solve reservation system queries on call and email.
• Configuration of a website booking engine for the clients respective websites.
• Making changes on the reservation system and OTA systems as per the Hotelier requirement
• Good knowledge of OTAs would be appreciated
• Customer Relations Executive will be the first point of contact with the existing and prospective clients of the company
• Handling all PR activities such as establishing and maintaining correspondence and communication with the potential customers and existing clients
• Candidate must be open to work in rotational day shifts (No Night shift)
  
  
  

✅ What we’re looking for:

Graduate in Hospitality, Business Administration, or a related field preferred. Freshers with strong communication skills may also apply.

• Graduate (Hospitality/Business preferred)
• 0–2 years in customer support, hospitality, or OTAs
• Strong communication & problem-solving skills
• Open to rotational day shifts (including afternoon shifts) (No night shifts)
• May work on a weekly off occasionally (comp off provided)
  
  
  

✨ Perks:

• 5 Days Working (Saturday & Sunday off) – with flexibility and comp offs
• Friendly work environment and great learning opportunities
  
  
  

Company Profile: Infibeam Avenues Ltd

Infibeam Avenues Limited (IAL) is a leading digital payments and e-commerce technology platforms company in India and provides a comprehensive suite of web services spanning digital payment solutions, data centre infrastructure and software platforms. We provide solutions to merchants, enterprises, corporations and governments in both domestic as well as international markets to enable online commerce. Our digital technology facilitates businesses and governments to execute e-commerce transactions in a safe and secure manner. Headquartered in GIFT City, Gandhinagar, we are a team of over 650 people. Our offices are located in Mumbai, Delhi, Bengaluru, the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia.

Our businesses, also called as Infibeam Avenues Web Services (IWS), are clubbed under three broad categories of digital Payments, Infrastructure and Platforms (PIP). To know more about IA log onto http://www.ia.ooo

ResAvenue is a fully hosted, plug-and-play booking engine that integrates directly into the hotel’s branded website, thereby enabling the Hoteliers to save big money on recurring high-end hardware costs, software licenses and expensive technical manpower.

BuildaBazaar and GeM are some of our other prominent platform brands in this business.

Best Regards,

Desiree Mahida

Human Resource

Infibeam Avenues Limited

Mumbai Corporate Office : Plaza Asiad, Level II, S. V. Road, Santa Cruz (West), Mumbai – 400054. India.

Email: desiree.mahida@avenues.info | Phone: +91-22-67425555 (Ext:385)

Visit us at : www.ccavenue.com | www.resavenue.com | www.billavenue.com

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, dont hesitate to apply today. We are waiting for you!

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