Consumer Care Infrastructure And Intelligent Automation Specialist

Position Summary

In this section, insert a brief overview of the role.

 

Main Responsibilities

• Maintain and support Microsoft Active Directory, Local Area Network, Email System, file and print servers and Patch Management System;
• Perform regular health checking and system resources monitoring to office IT equipment and shop IT infrastructure equipment.
• Provide support to both offices and shops for all infrastructure related system and equipment.
• Participate in the activities related to Infrastructure projects.
• Carry out other duties as designated by supervisor.
• Perform maintain and support for enterprise network and IT infrastructure to ensure no disruption to business and operations.
• Perform maintenance for enterprise wide LAN / WAN networks.
• Perform maintenance and support for IP phone, VC system, server room & datacenter facilities.
• Provide end user training and company Service Desk Promotion.
• Responsible to troubleshoot and resolve problems related to OS, hardware, software and network for offices and outlets in Hong Kong and overseas.
• Experience to work on virtual team and functional reporting organization.
  
  

• Bachelor’s degree in Computer Science Engineering, Computer Information Systems or Management Information Systems preferred.
• Minimum 2 years’ experience in providing PC, Server, LAN and WAN support
• Experienced in supporting retail shop infrastructure.
• Solid support experience in managing Windows Server, Active directory, Exchange Online, Windows and Office 365.
  
  

• Knowledge on ITIL V3.0 foundation, CCNA, MCSE will be advantage.
• Capable to communicate or do presentation in English, Mandarin & Cantonese.
• Excellent communication skill and experienced in supporting business executives and VIP.
• Experience on AWS, AliYun and Microsoft Azure will be advantage.
• Passion to learn new technologies to improve business productivity.