Cloud Ops Standard

Roles & Responsibilities

ServiceNow ITOM Specialist

• Design, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and CMDB.
• Develop and customize integrations with various IT systems using REST, SOAP, and other APIs.
• Troubleshoot issues within the ITOM modules and ensure data integrity in the CMDB.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions on the ServiceNow platform.
• Proficient in JavaScript, GlideScript, and other ServiceNow scripting, adhering to best practices.
• Experience in ITIL processes and strong analytical and problem-solving skills are essential.
  
  

Experience

• 4.5-6 Years
  
  

Skills

• Primary Skill: Cloud Service Incident Management
• Sub Skill(s): Cloud Service Incident Management
• Additional Skill(s): Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support
  
  

About The Company

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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