Cloud Ops Senior

Roles & Responsibilities

Job Summary

ServiceNow Developer with strong hands-on experience in ServiceNow CMDB, Discovery, and/or SecOps modules—particularly Vulnerability Response. Must be able to deliver complex implementations and build scalable ServiceNow solutions.

Job Requirements

• Lead the design, development, and deployment of ServiceNow solutions across ITOM and/or SecOps modules.
• Drive ITOM initiatives including Discovery, Event Management, and Cloud Discovery.
• Create, test, and deploy Discovery patterns and configure MID Servers for seamless integration and automation.
• Integrate external systems (AWS, Azure, vCenter) to populate and synchronize CMDB data.
• Collaborate with stakeholders to design and implement CMDB Data Models (CSDM), ensuring data normalization and reconciliation.
• Develop and maintain integrations using REST/SOAP APIs, MID Servers, and other tools.
• Automate processes using scripting languages such as JavaScript (ServiceNow scripting), PowerShell, and Python.
• Gather requirements, define scope, and architect scalable ServiceNow solutions in collaboration with cross-functional teams.
• Customize and configure ServiceNow applications following best practices to maintain platform integrity.
• Conduct code reviews, optimize performance, and ensure compliance with security standards.
• Stay up to date with ServiceNow releases and proactively recommend platform enhancements.
  
  

• Strong understanding of CMDB architecture, Discovery patterns, and integration with external systems.
• Experience with REST/SOAP APIs and MID Server configurations.
• Familiarity with CSDM and data normalization/reconciliation practices.
• Excellent problem-solving skills and ability to work independently or as part of a team.
• Good communication skills
• Proficiency in scripting languages such as JavaScript (ServiceNow), PowerShell, and Python.
  
  

• Bachelor’s or master’s degree in computer science, Information Technology, or related field.
• Minimum 5 years of hands-on development experience with ServiceNow, specifically in ITOM and/or SecOps modules (e.g., Vulnerability Response).
  
  

• CSA
• CIS – VR/CIS- Discovery
  
  

• 8-11 Years
  
  

• Primary Skill: Cloud Service Incident Management
• Sub Skill(s): Cloud Service Incident Management
• Additional Skill(s): Servicenow, Cloud Service Incident Management, Cloud Service Manager, Infrastructure Support