CCE

The Customer Care Executive (CCE) will be the front‑line voice for Digitide Solutions Limited, handling inbound communications for the CLM Domestic Diversified | Inbound department. This role requires swift issue resolution, accurate documentation, and a commitment to delivering a superior customer experience while collaborating with cross‑functional teams to continuously improve service quality.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Resolve product and service issues promptly, adhering to SLA targets.
• Document all interactions in the CRM system with accuracy.
• Escalate complex cases to the appropriate internal teams.
• Provide product knowledge and guidance to customers.
• Identify and report recurring issues for process improvement.
• Meet or exceed performance metrics such as CSAT, AHT, and FCR.
• Participate in training and knowledge‑sharing sessions.
• Maintain confidentiality of customer data.
• Contribute to team meetings and share best practices.

Qualifications

• High school diploma; associate or bachelors degree preferred.
• Minimum 1 year experience in inbound customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities.
• Proficiency with CRM software and Microsoft Office suite.
• Ability to multitask in a fast‑paced environment.
• Strong listening skills and empathy.
• Reliable internet connection and suitable home office setup (if remote).
• Flexibility to work varied shifts, including evenings and weekends.
• Positive attitude and team‑oriented mindset.