Billing Team Leader - Contract To Invoice

Senior Business Support Specialist

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What We’re Looking For

We are looking for a Team Leader to manage a small team of Contract to Invoice specialists supporting our Marine business. You will be responsible for ensuring the effective processing of in-service contract set-ups, service order set-ups and service order closure requests within agreed turnaround times and quality SLA/KPIs.

What We Offer You

The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes

A full-time role.

The role

• Manage a small team of Contract to Invoice specialists, ensuring activities are completed within agreed turnaround times and quality SLA/KPIs.
• Ensure the team sets up, amends and maintains In-Service contracts in ByD.
• Ensure specialists process Credit Notes in accordance with client contracts, regulations and requests, carrying out approvals where necessary.
• Ensure invoicing is processed in accordance with client contracts and country requirements.
• Ensure pre-billing queries are accurately categorised, kept up to date, monitored and resolved in a timely manner, reducing backlogs where required.
• Perform root cause analysis on recurring pre-billing queries to identify systemic issues causing more queries.
• Ensure alignment across countries by identifying and highlighting inconsistencies in processes or the application of standards.
• Maintain documentation relating to non-standard or country-specific billing processes where deviations from global standards exist.
• Maintain Country Billing Bibles to support consistent and accurate processes.
• Suggest improvements and work with the Global Process Owner on new process implementations.
• Perform housekeeping tasks in ByD to ensure the system and associated information are maintained appropriately.
• Maintain client data as necessary.
• Build positive working relationships across departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.
• Manage stakeholder escalations through to final resolution, ensuring root causes are analysed and appropriate actions are taken to mitigate recurrence.
• Undertake other relevant tasks as requested by the Global Contract to Invoice Manager.
  
  

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Previous team leader experience in contract administration, billing, service delivery, order management or operational support, including experience leading or supervising a team.
• Solid knowledge of contract-to-invoice processes, including billing, credit notes, service orders and contract management.
• Well-developed analytical and problem-solving skills, with the ability to identify root causes and produce effective solutions.
• Ability to manage priorities, deliver against SLAs/KPIs and support team performance.
• Previous experience of identifying and supporting process improvement within a team, delivering measurable gains in accuracy, efficiency or turnaround time
• Ability to lead, motivate, coach, and develop a productive team.
  
  

• Is keen to take accountability and ownership for delivering customer needs
• Is able to manage tasks and prioritize them toward meeting goals
• Is effective at solving problems and making timely decisions
• Is motivated and willing to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone
• Display a team spirit, particularly in a multicultural environment and ability to work both with minimal supervision and as part of a team with colleagues in person and around the world.
• Be willing to adjust, and prepared to take on new responsibilities
• Have the motivation for results, solution focused thinking and you are keen to take accountability and ownership for delivering customer needs.
• Demonstrate initiative and willingness to take action adjusting your approach when necessary.
• Solid collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments