Associate Specialist COO Office Business Management Support Global Transaction Services

Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

In GTS Securities & Fiduciary Services, Client Management & Implementation, you will be part of a team that provides sales and services to financial institutions, corporations, and SME customers. 

Job Duties & Responsibilities

• Analyze operational cost performance, comparing budget against actuals. Identify exceptions, investigate reasons for exceptions (above and below budget), and summarize results for review. Share feedback with the stakeholders monthly. Investigate revenue leakages & report findings to GTS Head & the Finance team
• Retrieve weekly performance information from branches for sales campaigns, collate results and feed back to the Product Managers and customer service
• Driving monthly business review and effectively running it to track monthly business performance on all drivers
• Steering business with regular updates on Market related indicators on Peer Banks CA, FD, Exports/Imports Data, Payments Indicators (NEFT/RTGS), FDI related inputs, BBPS Entity wise monthly business review and effectively running it to track monthly business performance on all drivers
• Conduct a trend analysis to determine which income elements can be grown, which are not growing to expectation etc
• To work on resource and cost rationalization. Develop and implement performance management tools for all levels
• Work with the Regional office and develop MIS formats to measure productivity and effectiveness at a country level
• Ensure feedback / suggestions from the teams are utilized to incorporate any necessary changes in strategy from time to time
• Engage in continuous discussions and healthy debates with the regional teams to ensure free flow of ideas which will in turn lead to more productive and effective strategy
• To engage in continuous discussions with the IT team and vendors to ensure delivery of key system requirements
• Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses
• Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head Cash Management and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand
• Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries
  
  

• Good understanding of Transaction Banking processes through prior experience of at least 4 years and overall experience of 6 -8 years
• Market knowledge and experience of GTS Product & Sales Management
  
  

• Good problem solving, planning & organizing skills
• Results-orientated & the ability to handle pressure
• Relationship building & management skills
• Understanding of competitive positioning
• Creative with Attention to detail & Tenacious
• Stakeholder management skills
• Good problem solving/analytical, planning & organising skills. Planning, scheduling and monitoring deliverables, within a stipulated time frame using effective methods
• Good interpersonal and communications skills
  
  

• Good understanding of GTS products, electronic banking products and associated systems, technology platforms and operational procedures
• Understanding of regulatory guidelines on banking policies issued by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements & Anti-money Laundering Policies are critical. Good understanding of banks structure and interfaces with other functions
• Detailed understanding of people policies and procedures
• Up to date knowledge of competitor and market activity in local area
• Knowledge of financial markets and products
  
  

• Drive Performance Through Value Based Propositions
• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Knowledge Base, Build Skill Sets & Develop Competencies
• Invest in Team Building & Motivation through Ideation & Innovation
• Execute at Speed While Maintaining Error Free Operations
• Develop a Passion for Performance to Grow Talent Pool
• Maintain the Highest Standards of Honesty and Integrity.