Associate Process Manager

Job Description

We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.

Key Responsibilities

Performance Monitoring & Troubleshooting

• Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
• Identify issues across submissions, approvals, and workflow stages.
• Fix functional issues inside Workfront and support stability of existing flows.
  
  

Workflow Optimization & Evolution (Fusion)

• Enhance and evolve campaign workflows using Workfront Fusion.
• Translate business requests from campaign managers into workflow logic changes.
• Develop small-to-medium Fusion workflows to improve automation.
• Ensure all enhancements are compliant with governance and best practices.
  
  

End-User Support & Enablement

• Act as the primary SME for workflow-related questions from campaign managers and internal teams.
• Provide clarifications, training, and documentation to support adoption.
• Assist in onboarding teams to new or updated workflows.
  
  

Required Skills & Qualifications

• 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
• Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
• Strong troubleshooting skills across Workfront processes.
• Ability to translate business processes into Workfront workflows.
• Strong communication skills and stakeholder engagement experience.
• Experience in campaign operations, marketing workflows, or MarTech is a plus.
  
  

Good to Have

• Workfront or Fusion certifications
• Experience integrating Workfront with AEM, CRM, or other marketing systems
• Understanding of governance, naming conventions, or workflow best practices
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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