Associate Process Manager

Job Description

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

APM Roles & responsibilities: As a Quality Control consultant, you will play a pivotal role in ensuring the accuracy and compliance of our KYC processes. The ideal candidate will have extensive experience in KYC operations, a keen eye for detail, and a strong understanding of regulatory requirements. This role is not just about meticulous file reviews; its about shaping the future of our KYC operations through strategic insights, continuous process improvement, and mentoring the next generation of KYC professionals. If youre driven by a passion for precision, regulatory excellence, and a desire to influence positive change in a dynamic financial landscape, this position offers an unparalleled opportunity to make a lasting impact.

Quality Control:

• Conduct thorough reviews of KYC files to ensure accuracy, completeness, and adherence to regulatory standards.
• Identify discrepancies, inconsistencies, and potential risks, providing detailed feedback to the KYC operations team.
  
  

Process Improvement:

• Collaborate with the KYC operations team to implement improvements to the KYC processes.
• Stay abreast of industry best practices and regulatory changes to enhance the quality control framework.
  
  

Training and Development:

• Provide guidance and training to KYC analysts to improve the overall quality of KYC files.
• Stay informed about emerging trends and technologies in the KYC domain.
  
  

Functional & Technical Skills:

Communication:

• Communicate effectively with cross-functional teams, highlighting quality control findings and proposing corrective actions.
• Liaise with compliance and risk management teams to address and mitigate potential issues.
  
  

Qualifications:

• Bachelors degree in Finance, Business, or a related field.
• Minimum of 4-6 years of hands-on experience in KYC operations within the financial industry.
• In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes.
• Strong analytical skills with the ability to identify patterns and anomalies.
• Excellent articulation and interpersonal skills.
• Proficient in MS Office Suite and basic data analysis tools (e.g., Excel).
  
  

Preferred Qualifications:

• Professional certification in AML or KYC (e.g., CAMS, CFE).
• Experience with quality control tools and methodologies.
• Familiarity with global KYC requirements and standards.
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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