Associate - OTC

The CoinDCX Journey: Building the Future of Finance

At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian while building secure, scalable, and high-liquidity trading infrastructure .

Within our Markets ecosystem, the OTC (Over-the-Counter) function plays a critical role in enabling large-volume trades, institutional liquidity, and seamless execution for HNI and institutional clients .

About The Role

We are hiring for the OTC team to drive client acquisition, onboarding, and operational execution for high-value customers.

This role involves managing end-to-end OTC workflows , including client relationships, order coordination, liquidity support, and operational execution across fiat and crypto rails.

You will work closely with Trading, Custody, Compliance, and Operations teams to ensure smooth execution, strong client experience, and adherence to internal controls.

What You’ll Do

Client Acquisition & Relationship Management

• Identify and onboard HNI and institutional OTC clients
• Build and manage strong relationships with key OTC customers
• Understand client requirements, trading patterns, and pain points to provide tailored solutions
  
  

• Coordinate with clients to place and execute OTC orders
• Relay and broadcast quotes efficiently between internal teams and clients
• Ensure seamless trade execution with minimal slippage and delays
  
  

• Manage end-to-end client onboarding processes
• Ensure clients are enabled to transact smoothly on the platform
• Guide clients through platform usage and OTC workflows
  
  

• Assist clients with fiat and crypto deposits and withdrawals
• Ensure fast turnaround times (TAT) for all transactions
• Monitor transaction flows and resolve operational bottlenecks
  
  

• Work closely with Custody, Trading, and Operations teams to fulfill OTC requirements
• Align internal processes with client needs to ensure smooth execution
• Act as a bridge between internal teams and external clients
  
  

• Maintain internal operational and financial controls
• Ensure adherence to compliance requirements and reporting timelines
• Manage client and internal documentation as per defined processes
• Ensure all activities meet regulatory and internal governance standards
  
  

• Deliver high-quality, reliable, and efficient operations support
• Continuously improve processes to enhance client experience and execution efficiency
• Ensure timely responses and issue resolution for all stakeholders
  
  

• Experience in OTC operations, trading operations, or client servicing within crypto, fintech, or financial services
• Strong understanding of:
• Crypto markets
• Trading workflows
• OTC deal structures
• Experience managing HNI or institutional clients
• Strong communication and stakeholder management skills
• High attention to detail and operational discipline
  
  

• Experience in crypto exchanges, brokerage firms, or trading desks
• Familiarity with fiat and crypto settlement flows
• Understanding of custody and fund movement processes
• Exposure to compliance and regulatory requirements in financial services
  
  

• Client-Centric Mindset: Ability to build trust and deliver high-quality service to HNI clients
• Execution Focus: Strong ability to manage time-sensitive transactions and workflows
• Ownership: Ability to independently manage client relationships and operations
• Collaboration: Work effectively across Trading, Custody, Compliance, and Ops teams
• Adaptability: Comfortable operating in fast-paced, high-stakes environments
  
  

• OTC clients experience seamless onboarding and transaction execution
• Trade execution and fund movements consistently meet target TATs
• Strong relationships are built with high-value clients , driving repeat activity
• Operational errors and delays are minimized through strong process discipline
• Internal stakeholders rely on you for efficient and accurate execution support
  
  

• Application Review
• Recruiter Connect
• Functional Interview Round(s)
• Assignment / Simulation (Role-Dependent)
• Culture & Values Discussion
• Founder Conversation (For Select Senior Roles)