Assistant Manager - Spa Sales

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Job Description

Position Purpose

The Assistant Manager – Spa Sales at Fairmont Mumbai plays a pivotal role in driving spa revenue, enhancing guest engagement, and positioning the Fairmont Spa as a premier luxury wellness destination. The role focuses on sales strategy execution, memberships, partnerships, and delivering a refined, personalized guest experience in line with Fairmont’s luxury and lifestyle brand standards.

Key Responsibilities

Spa Sales & Revenue Optimization

• Drive spa revenue through treatment sales, wellness packages, memberships, retail products, and seasonal promotions.
• Achieve and exceed monthly and annual sales targets set for Fairmont Spa.
• Proactively upsell spa services and retail products while maintaining a consultative, guest-centric approach.
• Analyze sales reports, identify trends, and implement strategies to maximize yield and conversion.
• Work closely with Revenue Management and Marketing teams to curate luxury spa offers and experiences.
  
  

Guest Experience Excellence

• Deliver exceptional, personalized guest interactions aligned with Fairmont Moments and luxury service standards.
• Build long-term relationships with repeat guests, spa members, VIPs, and corporate clients.
• Handle guest feedback, concerns, and service recovery with professionalism and empathy.
• Ensure seamless guest journey from inquiry and booking to post-treatment follow-up.
  
  

Memberships, Events & Partnerships

• Promote and manage spa memberships, wellness programs, and exclusive spa privileges.
• Develop corporate, wedding, and lifestyle partnerships to increase spa footfall and revenue.
• Assist in organizing wellness events, retreats, launches, and brand collaborations.
• Support digital marketing initiatives, social media promotions, and internal hotel activations.
  
  

Team Leadership & Development

• Train and coach spa reception and sales teams on luxury selling techniques, product knowledge, and service etiquette.
• Monitor team performance, conduct daily briefings, and motivate the team to achieve targets.
• Ensure grooming, communication, and brand standards are consistently upheld.
  
  

Operations & Administration

• Support daily spa operations including bookings, billing, POS accuracy, and retail inventory control.
• Prepare daily, weekly, and monthly sales reports and forecasts.
• Assist in budgeting, forecasting, and cost control initiatives.
• Ensure compliance with Fairmont brand standards, SOPs, hygiene, and safety regulations.
  
  

Key Performance Indicators (KPIs)

• Spa revenue vs. budget
• Membership and package sales
• Retail revenue per guest
• Upselling and conversion ratios
• Guest satisfaction and loyalty metrics
• Repeat and returning guest percentage
  
  

Qualifications

Qualifications & Experience

• Degree or Diploma in Hospitality Management, Wellness Management, Marketing, or Business Administration.
• 3–5 years of experience in spa sales or luxury hospitality sales, preferably in a 5-star hotel or resort.
• Experience with luxury spa brands or lifestyle wellness concepts is an advantage.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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