Assistant Manager Client Success

Business Unit

RESOLV is one of Harris Computer’s business units that provides enterprise software solutions primarily focused on revenue cycle management (RCM) and healthcare billing automation for medical organizations and providers.

The RESOLV Division Helps Healthcare Clients

• Streamline patient billing and payment processes.
• Manage claims, collections, and reimbursements.
• Improve operational efficiency through automation and data analytics.
• Ensure compliance with healthcare regulations and payer requirements.
  
  

Job Summary

Assistant Manager of Client Success (S1), you will support our client success initiatives by leveraging your analytical skills and understanding of healthcare revenue cycle management processes. Your role will involve tracking key performance indicators (KPIs) such as days in AR, denial rates, and overall AR to ensure clients meet their financial goals. You will also assist in managing client data, generating reports, and providing insights that drive client satisfaction and retention. Your ability to communicate effectively and manage multiple tasks will be key to your success in this role.

What Your Impact Will Be

• KPI Monitoring and Reporting: You will track and report on essential revenue cycle KPIs, including days in AR, denial rates, and overall AR, ensuring that clients are meeting their financial objectives. You will generate reports that provide insights into these KPIs, helping clients make informed decisions.
• Data-Driven Decision Making: You will analyze client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes. Your data analysis will directly contribute to enhancing client outcomes.
• Client-Centric Solutions: You will anticipate client needs within the context of revenue cycle management and tailor solutions to improve their operational and financial performance.
• Communication and Problem-Solving: You will effectively communicate findings and insights related to KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified issues.
• Task Management and Adaptability: You will manage multiple client accounts, prioritizing tasks effectively to meet client deadlines and adapting to varying client needs and challenges.
  
  

What We Are Looking For

• Strong Analytical and Problem-Solving Skills: You excel in analyzing revenue cycle data, identifying trends, and solving problems related to KPI performance and revenue cycle processes.
• Proficiency in Data Analysis Tools: You are proficient in using tools such as Excel, SQL, and Tableau to analyze client data and generate insightful reports that drive decision-making.
• Understanding of Revenue Cycle Management: You have a basic understanding of healthcare revenue cycle management processes and can apply this knowledge to improve client KPIs and financial output.
  
  

Work Mode: Hybrid

Shift Timings: 6:30pm to 3:30am IST

Location: Office Mumbai

What We Are Looking For

• 3+ years of experience of f experience in a data analysis, client support, or similar role within the healthcare industry, with a focus on revenue cycle management and KPI tracking
• 3+ years of experience of strong technical skills, including proficiency in Microsoft Office Suite (especially Excel) and experience with data analysis and visualization tools
• Familiarity with Revenue Cycle Management: Familiarity with healthcare revenue cycle management concepts and practices, and the ability to apply this knowledge to improve client outcomes
• Client-Centric Mindset: Ability to understand and anticipate client needs within the revenue cycle management space and tailor solutions accordingly
• 2+ years of experience working with Azure services, including B2C, App Services, Azure Functions, Key Vault, Logic Apps and App registrations.
• Analytical Skills: Capable of analyzing client data to identify trends, areas for improvement, and opportunities to optimize revenue cycle processes
• Knowledge of DevOps practices and CI/CD pipelines.
• Technical Proficiency: Proficiency in utilizing data analysis and CRM tools to support client success activities, particular.
  
  

What Would Make You Stand Out

• Prior experience into client handling and escalation management.
  
  

Soft Skills/ Behavioural Skills

• Excellent Communication Skills (Written & Verbal)
• Working Independently.
• Critical Thinking
  
  

Benefits

• Annual Public Holidays as applicable
• 30 days total leave per calendar year
• Mediclaim policy
• Lifestyle Rewards Program
• Group Term Life Insurance
• Gratuity
• ...and more!

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