Assistant Manager Client Solutions And Operations Campaign Management

Job Summary

We are seeking a data-driven, detail-oriented, and client-centric Assistant Manager of Client Solutions & Operations to oversee the end-to-end lifecycle of our marketing and advertising campaigns. In this role, you will bridge the gap between client expectations and operational excellence. You will lead a small team of specialists to execute, optimize, and report on multi-channel campaigns, ensuring projects are delivered on time, within budget, and aligned with client KPIs.

Key Responsibilities

• Campaign Operations & Execution
• End-to-End Management: Oversee the onboarding, setup, execution, and delivery of client campaigns across various digital channels (e.g., Programmatic, Social, Search, Email, or Display).
• Quality Assurance: Implement strict QA processes to ensure creative assets, tracking links (UTMs), targeting parameters, and budgets are error-free before launch.
• Resource Allocation: Manage workflow distribution within the operations team to meet strict client deadlines and SLAs.
• Client Solutions & Strategy
• Consultative Partnering: Act as the primary operational point of contact for key clients, translating their business goals into actionable campaign strategies.
• Performance Optimization: Proactively monitor campaign pacing and performance data; suggest and implement real-time optimizations to maximize client ROI.
• Insightful Reporting: Lead the creation of post-campaign analysis (PCA) reports, delivering meaningful insights and strategic recommendations rather than just raw data.
• Team Leadership & Process Improvement
• Mentorship: Supervise, mentor, and upskill a team of campaign executives/specialists, fostering a culture of continuous learning.
• Workflow Automation: Identify bottlenecks in the current campaign lifecycle and implement process improvements or automation tools to increase operational efficiency.
• Cross-Functional Collaboration: Work closely with Sales, Creative, and Product teams to resolve technical glitches and smoothly onboard new client solutions.
  
  

• Hands-on experience with Ad Servers and DSPs/SSPs (e.g., Google Ad Manager, DV360, Meta Business Manager, The Trade Desk).
• Proficiency in Excel/Google Sheets for data analysis (VLOOKUPs, Pivot Tables are a must).
  
  

• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical clients.
• Strong problem-solving skills and the ability to thrive under pressure in a fast-paced environment.
• Impeccable project management and organizational skills.