Assistant General Manager - Technical Services PSS07928

About The Company

A leading organization in the Lamination Packaging industry, recognized for its advanced adhesive technologies and commitment to quality. The company operates at scale, integrating product development, manufacturing, and customer application to deliver high-performance solutions that drive customer satisfaction and business growth.

Position Overview

The Deputy General Manager – Technical Service (Lamination Adhesives) is a senior technical leadership role responsible for bridging the gap between product innovation, production, and end-user application. Reporting to senior management, this position ensures correct product usage, prevents failures, and provides expert technical support to enhance sales performance and customer trust.

Key Responsibilities

• Act as the primary technical interface with customers, delivering on-site support, product recommendations, and troubleshooting.
• Provide expert guidance on adhesive application, including surface assessment and validation of product performance.
• Lead investigations into product complaints such as bond failures and implement effective corrective actions.
• Collaborate with R&D to conduct trials for new product launches and refine product formulations.
• Ensure compliance with industry standards such as IS, EN, and ASTM for adhesive performance and safety.
• Lead and mentor a technical service team, managing their development, performance, and operational excellence.
• Partner with sales teams to drive high-value projects and deliver technical presentations to architects, consultants, and developers.
• Develop and maintain technical datasheets, method statements, and SOPs for product usage and best practices.
  
  
  

• Education: Bachelor’s or Master’s degree in Chemical Engineering or Chemistry.
• Experience: Minimum 15+ years in technical service or application development within the Lamination Packaging industry.
• Technical Expertise: Proven exposure across Water based, Solvent Less, and Solvent based adhesive chemistries.
• Leadership: Demonstrated ability to manage and mentor teams, ensuring high performance under pressure.
• Soft Skills: Strong problem-solving, interpersonal, and stakeholder management capabilities with a focus on timely resolution of complex technical issues.
  
  
  

• Lead a critical technical function at the intersection of product innovation and customer success.
• Shape the performance and reliability of advanced Lamination Adhesive solutions across diverse applications.
• Collaborate closely with R&D, manufacturing, and commercial teams to influence product strategy.
• Drive technical excellence and mentor a high-performing service team.
• Be part of a growth-oriented organization committed to quality, innovation, and customer satisfaction.