Assistant General Manager Digital Office CDO Office

About This Job

Croma

Location: Mumbai, Maharashtra, India

Work Mode: On-site

Industry: Internet Marketplace Platforms,Technology, Information and Media,IT Services and IT Consulting

Job Description

Role Overview:

We are looking for a highly organized, execution-oriented leader to drive governance, coordination, and delivery across the Digital Office. This role works closely with the Chief Digital Officer to ensure alignment, visibility, and execution across strategic technology, digital, and business transformation initiatives.

The Chief of Staff is single-threaded to the CDO — the role exists to multiply the CDO’s effectiveness across the digital and technology agenda.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities simultaneously, and excels at bringing structure, discipline, and accountability to complex cross-functional programs.

Key Responsibilities

Strategic Thought Partnership to the CDO

Synthesize signals from across the five Digital & Technology functions — Product, TechOps, Data & Analytics, Shared Services, and Information Security — and surface tensions, dependencies, and decisions that warrant the CDO’s attentionHelp the CDO sharpen the questions that matter before the decks get built — what to focus on this week, this quarterTranslate function-level inputs into a single, coherent view of the CDO Office’s progress and pressure points

Transformation Governance & Program Management

Drive governance and execution tracking across enterprise digital, technology, and transformation initiativesEstablish and manage program review mechanisms, steering committees, and leadership governance forumsMonitor program milestones, dependencies, risks, and mitigation plans across multiple workstreamsEnsure timely follow-up and closure of actions arising from auditsMaintain visibility on key deliverables, timelines, and business outcomes

Executive Office & Leadership Support

Support the CDO in driving strategic priorities and organizational initiativesPrepare leadership presentations, review materials, board updates, and executive communicationsConsolidate updates from multiple functions and provide clear visibility on progress, risks, and decisions requiredFacilitate leadership reviews and ensure alignment across stakeholdersSupport planning and execution of key organizational priorities

Cross-Functional Coordination

Partner with business, technology, product, operations, and external partners to drive execution of key initiativesCoordinate across teams to resolve dependencies and remove execution bottlenecksEnsure consistent communication and alignment across programs and stakeholdersSupport decision-making through structured analysis and data-driven insightsBuild strong working relationships across functions to drive outcomes

Organizational Health & People Pulse

Maintain a pulse on the health of the Digital & Technology organization — employee sentiment, attrition signals, and cross-function collaboration qualityTrack internal stakeholder satisfaction with the CDO Office and surface friction points earlySupport the CDO in interpreting people signals and shaping interventions where neededAct as a cultural barometer across the Digital & Technology organization

Balance Score Card Tracking & Reporting

Define and maintain program dashboards, scorecards, and reporting frameworksIdentify execution risks and escalateDrive accountability through regular progress reviews and performance trackingSupport leadership with timely and accurate reporting