Assistant Facility Manager

Work Dynamics

Duties & Responsibilities What This Job Involves –

 To provide administrative support to the Facilities Management

team at assigned Facilities.

 To ensure timely and accurate completion FM reports pertaining to

assigned Facilities

 Be accessible for escalation of all FM related issues

 Oversee the Helpdesk work process

 Provide management advice to Helpdesk operators for escalated

issues

 Ensure planning and execution of all preparation required for

Conferences / meetings of the client as well as VIP visits scheduled

during the shift

 Oversee the Mailroom process.

 Provide management advice to Helpdesk operators for escalated

issues

 Oversee the Front Office function

 Ensure visitors are promptly attended by the Front Office

Executives (FOE)

 Take rounds of the front office and lobby to ensure high standards

of housekeeping and upkeep

 Oversee the Housekeeping Services

 Overall service delivery assessment of HK vendor.

 Coordination meetings with vendor for resolution of service issues

 Overall coordination with all service providing vendors.

 Take rounds of the facility regularly to identify issues in

Housekeeping, Maintenance, Cafeteria etc and initiate immediate

rectification actions

 Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom

and communicate in advance to the staff and transport division

 Establish and enforce nutritional standards for dining

establishments based on accepted industry standards. Review &

plan menus and food utilization based on anticipated number of

guests, nutritional value, palatability, popularity, and costs.

 Monitor food preparation methods, portion sizes, and garnishing

and presentation of food in order to ensure that food is prepared

and presented in an acceptable manner.

 Investigate and resolve complaints regarding food quality, service,

or special events catering.

 Keep records required by government agencies regarding

sanitation, and food subsidies when appropriate.

 Test cooked food by tasting and smelling it in order to ensure

palatability and flavor conformity prior to beginning of food service.

 Arrange for equipment maintenance and repairs, and coordinate a

variety of services such as waste removal and pest control for food

preparation & service area.

 Establish standards for generating customer feedbacks.

 Maintain food and equipment inventories, and keep inventory

records.

 Record the number, type, and cost of items sold in order to

determine which items may be unpopular or less preferred.

 Review work procedures and operational processes of the catering

vendor in order to determine ways to improve service,

performance, and/or safety.

 Schedule use of facilities or catering services for events such as

banquets or receptions, and negotiate details of arrangements with

clients

 Reviews food production schedules and catering events to

determine variety and quantity of foods to prepare.

 Reviews scheduled catering event requests weekly and process

them with help of the catering vendor.

 Develops and implements systems and processes to establish and

maintain records for the cafeteria operation and conduct hygiene

audits internally & with help of external agency.

 Performs miscellaneous job-related duties as assigned.

Performance objectives

 Cafeteria & Kitchen Operations

 Client Satisfaction Review

 Catering Feedback Analysis Effective

 Vendor Contract Management

 Attrition tracking & control measures

Sound like you? To apply you need to be:

 Ability to communicate effectively, both orally and in writing.

 Skill in examining and re-engineering operations and procedures,

formulating policy, and developing and implementing new

strategies and procedures.

 Records maintenance and report generation skills.

 Ability to supervise and train employees, to include organizing,

prioritizing, and scheduling work assignments.

 Skill in the use of computers, Windows-based operating

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...