Accounts Receivable Analyst

Purpose of the Role

The Accounts Receivable (AR) Analyst is responsible for the accurate and timely execution of the invoice to cash process, working closely with the billing team to ensure client invoices are submitted timely, , ensuring timely cash collection, reconciliations and maintaining accurate financial records. The role focuses on day-to-day collections, query resolution, and supporting the wider AR team to reduce aged debt and improve client payment performance, ensuring strong financial control, efficient processes and a high standard of service to internal stakeholders and external clients.

Key Responsibilities

• Manage a portfolio of client accounts, monitoring account balances, supporting timely collection and actively chasing outstanding debt to reduce aged receivables outstanding receivables
• Support collections activity, including follow up on overdue invoices and resolution of payment issues
• Investigate and resolve account queries, including invoice discrepancies and disputes, short payments, missing remittances and unapplied cash
• Work with Billing, Cash Application, and Client Engagement teams to resolve issues impacting collections
• Perform customer statement reconciliations and ensure accuracy of the sales ledger
• Support the resolution of unallocated cash items
• Maintain accurate and up-to-date records of all AR activity
• Build and maintain effective working relationships with client AP team and internal stakeholders
• Escalate complex issues to senior team members where appropriate
• Identify and contribute to process improvements and efficiency initiatives to improve automation, standardisation and accuracy
  
  

• Experience in Accounts Receivable, Credit Control, or Finance Operations (typically 1–2 years)
• Basic understanding of collections and sales ledger processes
• Good reconciliation and problem-solving skills
• Experience using ERP systems (e.g. SAP) and Microsoft Excel
• Strong communication (including spoken and written English) and stakeholder management skills
• Ability to manage workload in a fast-paced, high-volume environment
• Detail-oriented with a focus on accuracy
• Proactive and solution-focused approach
• Strong organisational and time management skills
• Collaborative team player
• Willingness to learn and develop within the AR function