Account Manager - West Academia And Institutions

Position Summary

The position is responsible to generate the demand for the Specialty Lab Chemicals products focused on Academia, Government Institutions and Hospitals segment. Key aspects of role and responsibility include retention of the existing customers, generate new customers leads through regular visits and follow-up to meet the sales objectives, convert leads / opportunity to confirmed orders, and sustain relationships with customers and manage channel partners to achieve the set goals.  

Responsibilities will include:

Drive sales of company’s lab chemical products as well as strem chemicals and products used in the area of metals, inorganics, organometallics and nanomaterials per assigned targets in large and mid-scale Industrial and other customer segments where such products are used for research, application, or other business purposes.  

Develop and grow the commercial relationships with assigned customers and work towards increasing the wallet size with existing and newly acquired customers over time. 

Update customer data from time to time in CRM, submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual account analysis. 

Manage existing accounts, obtain orders and identify market opportunities through meetings, networking and other channels and create execution path for result achievement (proficient in Plan, Organize, Execute, Review) including the including the distribution channel. 

Collate market feedback on competitors’ activities such as product offerings, prices, new products, delivery schedules and provide inputs to sales leadership team for review of company’s strategy and approach.  

Meet existing and potential clients and build positive relationships and pipeline of opportunities. 

Effectively manage the channel partner network by implementing organizational guidelines. 

Resolve customer complaints within the set timelines.  

Required Experience & Knowledge

Education:   
Graduate / Postgraduate in Science, MBA is an added advantage.  

Experience:
Minimum 2-3 years of work experience in handling specialty chemicals portfolio. 
Prior experience in life science / pharma industry is recommended. 

Physical Demand

Supervisory Responsibilities

Work Environment