Technical Support Analyst

Roles And Responsibilities

· Ensure positive relations between RMS and its customers

· Monitor customer processing, troubleshoot and resolve issues

· Communicating with software Development staff

· Answer customer questions about the systems in a timely manner

· Be knowledgeable about new features and planned development

· Maintain and update user manuals and documentation

· Travel to customer locations (up to 5% of working hours).Other duties may be assigned as needed.

Qualifications

· Must have prior support experience of Revenue management System in an airline or any Revenue Management software

· Exceptional telephone, email and customer service skills

· Time management and self-direction skills

· Able to work independently and initiate action

· Computer knowledge: CPU, RAM, storage, folders, internet connection

· Read, write and speak English

· Microsoft Office Suite skills (Outlook, Word, Excel and PowerPoint)