Service Delivery Manager

Job Title: Service Delivery Manager

Location: Mumbai

Who we are Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission. Please visit and follow Johnson Controls linkedin for recent exciting activities.

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What You Will Do

At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide strategic guidance to improve service outcomes. This role is critical to ensuring client satisfaction and the success of our solutions delivery.

How You Will Do It

Service Delivery Leadership

• Oversee the delivery of services and solutions to clients, ensuring compliance with SLAs and maintaining high standards of quality.
• Monitor service performance metrics, identify gaps, and implement corrective actions to optimize delivery processes.
  
  

• Serve as the primary point of contact for clients, addressing concerns and ensuring alignment with their expectations.
• Build and strengthen client relationships through effective communication, responsiveness, and proactive problem-solving.
  
  

• Lead and support cross-functional teams to ensure smooth execution of service delivery.
• Provide coaching, mentorship, and training to team members to achieve operational excellence.
  
  

• Develop and implement processes that improve service efficiency and effectiveness.
• Drive continuous improvement initiatives to enhance delivery quality and customer satisfaction.
  
  

• Prepare regular performance reports and share insights with stakeholders.
• Identify risks and manage escalations to ensure timely resolution of issues.