Process Manager

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Process Manager (Hybrid)

Full time, Mumbai, India

You will report to Karen Hoeck

If you have any inquiries, please contact Amrita Upadhyaya, Senior Talent Acquisition Partner

This role is an expert role and is responsible for the business requirements, adjustment and improvement of solutions for Operations. Projects and tasks can be linked to industry driven changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits and more. The geographical scope can be on country or regional level.

This includes business requirements assessment, identification of best practice, definition and documentation of requirements, change management, implementation and testing. The Process Manager will work closely with operations, implementations, travel technology and counterparts across the BCD Organization. The Process Manager is either the driver of total assignments or contributor to BCD activities as process expert.

The Process Manager is also responsible for providing an efficient learning and development service to BCD Travel employees and providing Client Trainings. This includes the design and delivery of training courses and materials.

As a Process Manager, you will

• Analyze business issues, document business requirements, and work to find the best solution and best practice
• Prepare risk assessments, establishing contingency plans for risk areas
• Provide recommendations that considers the nature of our organization and culture as well as the relationship we have with others in the industry
• Monitor and track the status of every initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
• Serve as the liaison point between the account, the region, and the BCD project team
• Provide support to the Operations team where appropriate
  
  

About You

• Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
• Strong GDS Amadeus skills (Mandatory)
• Project management and/or implementation experience
• Demonstrated competency in MS Office tools, Word, PowerPoint, Excel, Access
• Excellent presentation and interpersonal skills, with the ability to lead a team of non-direct reports
• Excellent oral and written commercial English communication skills
  
  

What We Offer You

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About Us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/
  
  

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

---