Process Manager

Job Description

The ideal candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The role enables to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Job Description:

We are looking for an experienced Modelling Analytics Specialist with a strong background in banking and financial services analytics. The role involves developing predictive and statistical models to optimize marketing, risk, and customer lifecycle strategies. The ideal candidate will combine technical expertise in data science with deep business understanding to generate insights that improve acquisition, cross-sell, retention, and portfolio health across retail and commercial banking segments.

Key Responsibilities:

• Develop and deploy predictive models for use cases such as credit risk, customer segmentation, attrition prediction, and marketing campaign optimization.
• Apply advanced machine learning and statistical techniques to derive actionable insights from large, structured, and unstructured banking datasets.
• Collaborate closely with business stakeholders (e.g., marketing, credit risk, collections, customer experience teams) to define analytical problems and deliver measurable business impact.
• Perform exploratory data analysis and feature engineering to identify key drivers of business outcomes.
• Leverage tools such as Python, R, and SQL for model development, validation, and automation.
• Create data visualizations and dashboards (Tableau, Power BI, etc.) to communicate insights effectively to senior business and technical leaders.
• Monitor and maintain model performance post-deployment, ensuring models stay compliant and relevant to changing market dynamics.
• Ensure regulatory compliance and data governance across all modelling activities in alignment with banking policies.
• Stay current with emerging modeling methodologies and innovations in AI/ML relevant to financial analytics.
  
  

Qualifications & Requirements:

• 6+ years of experience in statistical modelling, predictive analytics, or machine learning within the banking or financial services domain.
• Strong understanding of banking data structures — including customer, transaction, credit, and product data.
• Proficiency in Python, R, SQL and familiarity with modelling libraries (e.g., Scikit-learn, XGBoost, TensorFlow).
• Strong grasp of statistical concepts (e.g., regression, classification, time-series forecasting, hypothesis testing).
• Proven ability to translate analytical findings into business recommendations with clear ROI impact.
• Experience with data visualization tools such as Tableau or Power BI (good to have)
• Bachelor’s or Master’s degree in Statistics, Mathematics, Data Science, Computer Science, Economics, or related field.
  
  

Preferred Skills (Good to Have):

• Experience in credit risk modelling, marketing mix modelling, or customer lifetime value analysis.
• Exposure to cloud-based analytics platforms (AWS, Azure or GCP).
• Familiarity with model risk governance frameworks and regulatory expectations (e.g., SR 11-7, CCAR, Basel).
  
  

About EClerx

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

About EClerx Digital

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce/web operations, and analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly skilled blended resource model.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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