Process Manager

Role Overview

JOB DESCRIPTION

The Business Analyst will work across business and technology teams to define data requirements, streamline processes, and support delivery of analytics and reporting solutions. The role focuses on enabling data-driven decision-making through clear documentation, structured analysis, and collaboration.

Key Responsibilities

• Partner with stakeholders to understand business objectives, data needs, KPIs, and reporting expectations.
• Translate business needs into functional requirements, user stories, workflows, and acceptance criteria.
• Support data discovery, validation, data profiling, and requirement clarification with technical teams.
• Collaborate with data engineers, architects, and BI developers to shape data models and reporting outputs.
• Actively participate in Agile ceremonies (Grooming, Planning, Stand-ups, Review) and manage the backlog refinement, UAT, issue resolution, and release readiness.
• Review dashboards, reports, and analytical outputs to ensure accuracy and business alignment.
• Maintain business documentation—data dictionaries, KPI definitions, process maps, and glossaries.
• Track progress, risks, dependencies, and communicate updates across stakeholders.
  
  

Required Skills & Qualifications

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field.
• 3+ years as a Business Analyst on data, BI, or analytics projects.
• Understanding of data warehousing concepts, ETL/ELT processes, and relational databases.
• Ability to use SQL or similar tools for data validation and exploratory analysis.
• Experience with BI/reporting platforms such as Power BI, Tableau, or Qlik.
• Strong communication, facilitation, documentation, and stakeholder management skills.
• Experience working in Agile/Scrum environments.
  
  

Nice-to-Have

• Exposure to cloud-based data platforms or modern data ecosystems (Azure, AWS, GCP, Snowflake, Databricks, etc.).
• Familiarity with data governance, data quality, MDM, or cataloging initiatives.
• Industry knowledge—Retail, Telecom, BFSI, Healthcare, Manufacturing, etc.
  
  

Attributes

• Curious, analytical thinker with attention to detail.
• Comfortable working with both business and technical teams.
• Organized, proactive, collaborative, and adaptable.
  
  

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, weve partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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