Business Transformation Manager

Skill required: NA - Business Transformation

Designation: Business Transformation Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? We’re Accenture Marketing Operations. We’re the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture Operations. Our quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our client’s business while accelerating time-to-market and operating efficiently at scale. We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses. You will be aligned with our Functional and Process Excellence vertical and help us provide consulting support to solve for strategic and operational business problems for our global client’s leveraging Transformation methodologies and assets. You will be working as a part of the Business Transformation team which drives continuous improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. This team is responsible for breaking down the end-to-end process to identify automation/improvement opportunities and create automation/transformation roadmaps. This team is also responsible for delivering large scale end-to-end process transformation projects for global clients. The Project Delivery Excellence team focuses on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high-performance consistently. The team is responsible for delivering the articulated client value proposition to drive high-value outcomes for their business. They proactively identify the key issues because of which there may be any escalation from internal or external (client)stakeholders. The team typically works on Six Sigma & Lean Projects.

What are we looking for?

• Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Responsible for breaking down the end-to-end process via Lean methodologies to identify automation/improvement opportunities and create automation/transformation roadmaps
• Well versed with Operation excellence concepts like VSMs, SOP, Swim Lane Process Maps, FMEA, Control Charts, RCA’s etc and other quality methodologies
• Should have delivered large scale end-end Process Transformation projects or have brought about process improvement in their marketing operations
• Extensive experience in managing high-performance and cross functional teams and delivering large scale transformation projects
• Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured
• Well versed with Marketing technologies & leading analytics tools, AI and Analytics plus and have a proven track record of implementing Digital solutions or platforms. Any Digital Marketing and Analytics Certification will be a plus
• 12 -15+ yrs of overall experience in Business Process Management
• Six Sigma Green/Black Belt with Quality improvement and Lean Deployment background is a plus Roles and Responsibilities:
• Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement. Drive projects to improve productivity and SLA performance
• Drive strategic quality plan at the operational level, define and implement strategic initiatives to ensure success in the deployment of operational excellence practice
• Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and employee engagement
• Drive rigorous metrics to evaluate performance and drive reduction in variability/defects in critical business processes
• Identify Analytics opportunities in processes and create roadmap to transform reactive problem-solving approach to predictive and prescriptive techniques
• Develop thorough understanding on Robotic Process Automation and drive E2E opportunity identification and implementation across processes to deliver transformational efficiency & business outcome lift
• Drive transformational initiatives and process improvements through digitization and analytics to get real time insights of process health
• Develop understanding on Cognitive Intelligence (Artificial Intelligence- ML, Neural Networks) and identify opportunities to address problems such as unstructured and non-standard inputs, judgement etc. and deliver business impact through improved scalability, efficiency, quality and reliability
• Develop short- and long-term strategic business plans to align resources to meet future customer needs and drive superior operating results
• Manage quality and lean six sigma strategy to facilitate continuous improvement of services consistent with established industry standards, government regulations and customer requirements
• Facilitate identification & execution of Process improvement projects through the operational excellence agenda and manage end to end cost optimization/digitization projects for various clients
• Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score of the assigned project on a regular basis
• Work in a matrix structure, collaborate with client/ internal stakeholders to improve processes and drive client value through intelligent marketing frameworks, Any Graduation