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Customer Success Intern Key Accounts

Talentmate

India

19th August 2026

2608-60213-3

Job Description

Role overview & Key responsibilities:

PadCare is looking for a driven and detail-oriented Customer Success Intern [Key Accounts] Intern to join our Customer Success team in Mumbai.

This is a 6-month internship designed to give you hands-on exposure to corporate account management within Indias first-

of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship will convert into a full-time

role via a Pre-Placement Offer (PPO). Youll work closely with senior Key Account Managers to support service delivery,

client communication, and reporting for PadCares corporate accounts.

Scope of Work

Account Support & Service Coordination

• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for

client queries and requests.

• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building

• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).

• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.

• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation

• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.

• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.

• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.

Cross-Functional Collaboration

• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.

• Share client feedback with internal teams to contribute to service and process improvements.

Requirements

What were looking for:

Bachelors degree in Business Administration, Sustainability, Operations, or a related field
Freshers welcome; up to 1 year of experience in client servicing, account management, or a related B2B role is a plus
Based in Mumbai or willing to work from Mumbai for the duration of the internship
Strong written and verbal communication skills
Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting
CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
Presentation Tools — Google Slides, PowerPoint
Basic data handling — comfortable working with spreadsheets and simple reports
Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode: Full-time; based in Mumbai

Benefits

Why Join us:

Compensation: Competitive stipend in line with industry standards
Growth Path: This is a 6-month internship designed to give you hands-on exposure to corporate account management within Indias first-of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship will convert into a full-timerole via a Pre-Placement Offer (PPO).
Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers dignity.
Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.

Job Details

Role Level:	Entry-Level	Work Type:	Internship
Country:	India	City:	Mumbai City District ,Maharashtra
Company Website:	http://www.padcarelabs.com	Job Function:	Customer Service
Company Industry/ Sector:	Research Services

What We Offer

About the Company

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