Workshop Production Assistant

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

Were a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: Hatton Garden Workshop, London.

Salary & Benefits: £29,500 annually. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The Workshop Production Assistant Mission

To contribute in a dual-function role across bench production and workshop co-ordination. The workshop production assistant will ensure the bespoke programmes are delivered to a high standard, while supporting the day-to-day co-ordination of the workshop.

How Youll Drive Success

Bench jeweller

• Produce Story Chain and service programmes to Astrid & Miyu quality standards
• Support testing and development of new programmes
• Manage bench work to meet production timelines
• Complete quality control and repairs in a timely manner
• Maintain tools, materials, and workspace in good order
• Uphold workshop standards for craftsmanship, safety, and material care
  
  

• Support day-to-day workshop organisation
• Process and dispatch customer orders and repairs
• Prepare and transport items to the Assay Office
• Assist with organisation of components, materials, and finished stock
• Track and report weekly production and trade order data
• Support stock control, including movements, counts, and audits (in collaboration with Ops and Logistics)
• Carry out QC on story chain orders post-Assay, ready for shipment
• Assist with repairs and returns from intake to completion
  
  

• Bench experience working with 9–14ct gold
• Consistent production of Story Chain pieces to the required quality standard
• Reliable completion of bench work within agreed timelines
• Strong attention to detail and care in handling materials and finished pieces
• Proactive support of workshop operations and team needs
• Maintaining an organised and efficient working environment
• A collaborative and dependable approach to supporting the workshop team
  
  

• Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
• Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill-set and experience for the role
• Final Interview - 1 hour in person task interview to complete and present