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Mercedes Benz of Hampton

2712 Neil Armstrong Pkwy, Hampton, VA

Full Time

Summary

Mercedes Benz of Hampton is seeking a dynamic, customer focused Service Advisor. If you are ready to go to the next level and excited for an opportunity to enter the world of luxury car service, have a bounce in your step and a smile on your face, a proven track record of providing great customer service, have a high degree of respect for following proven processes, and a desire to work on one of the fastest growing service teams in the Hampton Roads area, apply today and get ready to see what we have to offer. We provide an excellent working environment with industry leading compensation. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

We Offer

• Incredible compensation plan
• Schedules designed to provide work/life balance
• Ongoing career development
• Health, Dental, Medical
• 401K
• Paid Time Off
  
  

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
  
  

Requirements

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
  
  

About The Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated, we are proud to have grown from 1 store to 40+. We understand the importance of employee growth and promote from within.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have monthly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

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Our insurance requires that every driver be at least 21 years of age and have a minimum of three full years driving experience with an official Driver's License (not a Driver's Permit). Do you meet this requirement 100% for both age and driving experience?

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Date: 8/5/2026

AI Usage Notice

This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

Mercedes Benz of Hampton

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