Executive - Customer Service Support

Department Responsibility

• Co-ordinate with sales units India from order receipt to execution.
• Communication and coordination with Process Team and SU India on technical requirements.
• Order booking into system (following all processes for approval)
• Generate and release order acknowledgement to SU India. Release order to production.
• BIS and End Customer Registration as per Plan
• Communication to SU India on status of all orders.
• Coordination with production and QA for the “Delivery Precision” for all customer orders
• Coordinate with SU India and PU for all dispatches to customers including Logistics.
• Coordinate with direct purchase team for raw material requirement for all customer orders.
• Coordinate for Customer Surveys and feedback from all customers.
• Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and SU Globally
• Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc. Responsible for record keeping.
• Coordinate customer visits. Coordinate Service & Product related customer complaints.
• Follow all statutory requirements of the company.
• Customer information / communication to be passed on to all stake holders in plant.
• To prepare PTR data for different product Accounts under PU
• To develop statistical tools for Monthly/quarterly order analysis for management review
• To develop statistical tools for Monthly enquiry analysis
• MIS Updating.
  
  

• Carry out activities to demonstrate EHS leadership and act as a role model.
• Work according to Alleima Safety Principles towards the vision of zero harm.
• Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.
• Ensure the department working & maintaining record as per the ISO 9001, ISO 45001
  
  

• Alleima Business Understanding
• Good Communication skills to communicate effectively with SU
• Knowledge of stainless-steel tube products & sizes
• Planning
  
  

• Escalate to SCM Manager if customer requirements are not fulfilled.
• Have an authority to stop unsafe process, work, task or behavior to prevent any potential harm to the people, environment or property
  
  

• Bringing solutions by being proactive and taking the initiative at work.
• Being Empathetic and work closely with All stakeholders.