Spa Receptionist - For Lonavala Location

Job Description

About the Role

Della Resorts

is looking for a professional, customer-focused, and well-groomed Spa Receptionist to manage front desk operations for our 24×7 luxury spa facility. The ideal candidate will ensure a seamless guest experience by handling appointments, guest inquiries, billing, coordination with therapists, and maintaining high hospitality standards at all times.

Key Responsibilities

• Welcome and assist spa guests in a warm and professional manner.
• Manage spa appointments, bookings, cancellations, and walk-ins efficiently.
• Handle guest check-ins/check-outs and billing procedures accurately.
• Coordinate with spa therapists and operations team for smooth scheduling.
• Maintain guest records, preferences, and confidentiality standards.
• Explain spa services, wellness packages, memberships, and promotions to guests.
• Ensure cleanliness and presentation of the reception and waiting area.
• Handle guest complaints or concerns politely and escalate when necessary.
• Monitor inventory of reception supplies and coordinate replenishment.
• Maintain operational continuity during day, evening, night, weekends, and holiday shifts.
• Support overall guest satisfaction and uphold luxury hospitality standards.
  
  

• Graduate or Diploma in Hospitality / Hotel Management preferred.
• 1–3 years of experience in spa, wellness, hotel, or hospitality front office operations.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a pleasing personality.
• Comfortable working in rotational shifts and night shifts as part of a 24×7 operation.
• Basic computer knowledge and familiarity with booking/POS systems.
• Ability to multitask and remain calm under pressure.
• Well-groomed appearance and professional etiquette required.