Customer Support Associate

• Respond to customer inquiries through multiple channels in a timely and professional manner.
  
• Assist customers with product information, orders, payments, shipping, returns, and exchanges.
  
• Handle customer complaints and provide effective solutions, escalating issues when necessary.
  
• Identify and generate leads for potential sellers and businesses interested in joining the e-commerce platform.
  
• Contact prospective sellers, explain platform benefits, and follow up to encourage registration.
  
• Assist new sellers with registration, account setup, and onboarding.
  
• Maintain accurate records of customer interactions, seller leads, transactions, and feedback.
  
• Collaborate with internal teams to resolve customer issues and ensure smooth seller onboarding.
  
• Monitor customer and seller feedback, suggest improvements, and stay updated on company policies and platform functionalities.
  

Requirements

• Bachelor’s degree in a related field.
  
• 0–1 years of experience in customer support, preferably in eCommerce or retail.
  
• Excellent command of English and Hindi.
  
• Excellent written and verbal communication skills.
  
• Strong problem-solving and interpersonal skills.
  
• Ability to handle high-volume inquiries with patience and professionalism.
  
• Familiarity with eCommerce platforms, order management, and CRM tools is a plus.
  
• Team-oriented, proactive, and detail-focused.